Experience

COSCO SHIPPING (North America) Inc.

• United States
• Maritime Transportation
• 1 - 100 Employee

• Inside Sales Support

  • Mar 2021 - Present

  · Providing sales support especially during times when AE is on calls or out of the office · Rate quotations and bid preparation · Preparing amendment and new s/c requests and submitting them to NASC. · Submitting requests for additional free time on behalf of customer · Submitting routing requests for review/approval · Creating and maintaining CPFs · Answering calls directed to the sales hunt group and direct calls from customers · GT Nexus contract maintenance/Input · Preparing reports for accounts & sales reps upon request · Interacting w/ accounts through email / phone and assisting them w/ inquires related to: rates, contract terms, tariff rules, customer service, documentation, operational Issues and general shipment inquiries. · Assisting Account Executives and customers with problem resolution as necessary & liaising with customer service, documentation and operations to address customer inquiries/ complaints.



Nalco Water, An Ecolab Company

• United States
• Chemical Manufacturing
• 700 & Above Employee

• Logistics Specialist

  • Jun 2020 - Mar 2021

  Data entry to release, move into location, or adjust inventory through the use of computer software Monitors inventory and material variance reports Maintaining timely records for all production batches and packaging events Address departmental paperwork and conduct physical searches/researches of missing products Assisting in researching discrepancies on cycle counts Assisting shipping departments with problem pick tickets Track departmental data and generate applicable reports as needed Maintaining a clean and safe work environment.



Hapag-Lloyd AG

• Germany
• Maritime Transportation
• 700 & Above Employee

• Export customer service Representative

  • Feb 2015 - Feb 2020

  Provide the main entry point for all shipping from clients. Responsible for the tracking of a shipment from the time it is booked until it is delivered and for dealing with customer's questions and information needs during that part of the shipping process. -Create bookings and accurately assigned rates - Identify the route that will move containers from the beginning to the end location - Work with the equipment department to determine equipment availability - Ensure that any and all documents required for shipments are received in a timely manner - Update booking when necessary and notify all affected parties of changes - Addresses customer problems - Communicate rate agreement issues to the sale department for resolution - Work directly with account executives to assure specific customer's accounts are handled - Coordinates with terminal operations to assure efficient and effective handling of shipments - Correspond with world-wide offices to track shipments.



COSCO SHIPPING Lines

• China
• Maritime Transportation
• 700 & Above Employee

• Export customer Service Representative

  • Sep 2002 - Dec 2014

  Creating and editing bookings live and my email, updating customer profiles, obtaining space equipment, overseas destination and commodities approvals. Requesting rates, routes when required obtain and following up on required paperwork for hazardous, awkward cargo, shipper own containers, general customer service on shipment status, create and assist in collecting third party billable charges outside the tariff, assist in return good shipment, updating bookings to clear parking lots errors, reporting daily lost bookings.



Da Miano and Graham

• Glenview, Illinois

• Export Traffic Clerk

  • Oct 1993 - Sep 2002

  prepare quotes for products, ex factory, FOB, C & F, CIF, approve invoices, consolidate cargo for shipment overseas, prepare invoices, packing list and shipping instructions, collect payments, source product lines, negotiate prices and establish distribution prepare quotes for products, ex factory, FOB, C & F, CIF, approve invoices, consolidate cargo for shipment overseas, prepare invoices, packing list and shipping instructions, collect payments, source product lines, negotiate prices and establish distribution