Experience

XYZprinting

• Taiwan
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Supply Chain Specialist

  • Jan 2021 - Present

  - Being proudly part of a very cooperative, nice and small team. - Financial responsibilities: Sales and purchase invoicing, accurate and on-time financial statements, investigation and active approach to any Dutch governmental inquiries, Dispute Management, Debt Management, Accounts reconciliation and financial reports related to sales, purchase and costs. - Responsible for logistics processes (export and import documents, inbound and outbound logistics coordination, logistic contracts, strategic logistics solutions, costs analysis, stock management and transport planning); - Sales and purchase: meetings with B2B clients, partners and suppliers; contracts elaboration, sales administration, leads for sales and purchase generation. - Marketing Activities: mainly e-Commerce for the several online channels (Amazon, BOL, eBay and our own webshop), online content design, price management (both to B2B and B2C clients), Marketing Communication, leads generation and promotions elaboration. - Stakeholders Management: managing contact and resolutions related to B2B clients, suppliers, transport companies, partners and governmental entities. Show less



Freelance, self-employed

• Ridderkerk

• Writer and Illustrator (during my free time)

  • Feb 2017 - Present

  I write also write books and articles about current affairs and motherhood (multicultural issues, bilingual lifestyle and positive parenting). My book for children "Meu Mundo Multilíngue" is already available for sale on Amazon worldwide.This book is about the importance of language heritage. I write also write books and articles about current affairs and motherhood (multicultural issues, bilingual lifestyle and positive parenting). My book for children "Meu Mundo Multilíngue" is already available for sale on Amazon worldwide.This book is about the importance of language heritage.



VANAD Group for The Financial Times

• Capelle a/d IJssel

• Senior Multilingual Customer Service Executive

  • Jun 2011 - Mar 2020

  VanadGroup in Capelle a/d Ijssel: Project The Financial Times and Inno Essentials - Account administration: financial documentation elaboration (invoicing, payments, reimbursements, statements, account balances, receipts, VAT rules appliance, vendor forms, contracts, etc). - Elaborating multilingual Marketing templates (with offer packages for each customer range and region) in order to retain and maintain the FT customers in Europe and in the Middle East. - Translations (templates and documents) in 4 different languages. - High scores in sales retention and customer services results. - Reporting the FT quality service control for both online and print services. - Working and making decisions independently (mostly working from home). - Applying Data protection skills (certified data defender). - Applying the FT Magic Customer excellence approach. - Implementation of CRM (Customer Relationship Management) to the FT project. - Knowledge in the CRM operations and processes. - GDPR implementation and execution. - Logistics operations: planning, tracking and tracing products, return procedures and quality control. Show less



[self-employed]

• Ridderkerk

• Marketing Communications Consultant

  • Sep 2017 - Mar 2019

  I assist freelancers with their company's imago, identity, design, marketing communication and marketing promotion. I assist freelancers with their company's imago, identity, design, marketing communication and marketing promotion.



Inholland University of Applied Sciences

• Netherlands
• Higher Education
• 700 & Above Employee

• Project Manager

  • Sep 2014 - Aug 2015

  Due to a successful collaboration experienced during the internship, I decided to work again with the Lectureship Media, Culture & Citizenship in order to accomplish my graduation project as a Communication Professional. As a project manager I had: - To elaborate and conduct a quality research on an specific audience. - To process the results of the research into a set of relevant issues. - To provide with an advice with a marketing communication background. - To create a strategy on how to approach and how to communicate more efficiently with the audience. - To search and identify solutions with low costs and provide with diversified costs strategies. Show less



Inholland University of Applied Sciences

• Netherlands
• Higher Education
• 700 & Above Employee

• Communications Professional

  • Sep 2013 - Apr 2014

  During this traineeship for the Lectureship Media, Culture and Citizenship, I could gain more experience in: - Assisting and performing different quality and quantity researches on different audiences and their needs. - Creating communication strategies independently. - Advising on new image identification by different social groups. During this traineeship for the Lectureship Media, Culture and Citizenship, I could gain more experience in: - Assisting and performing different quality and quantity researches on different audiences and their needs. - Creating communication strategies independently. - Advising on new image identification by different social groups.



Different job agencies

• Het Westland and Rotterdam

• Different Production Functions and Logistics

  • Feb 2009 - May 2011

  During this period in the Netherlands, I was still not able to find a job in my field, so I worked with different temporary functions in the agricultural sector in combination with activities in production and logistics. I also worked in restaurants and hotels depending on the level of productivity or the amount of visitors. The agencies I worked with were Tempoteam and Greenjobs, until I moved to Rotterdam area and I worked for the agency Randstad. During this period in the Netherlands, I was still not able to find a job in my field, so I worked with different temporary functions in the agricultural sector in combination with activities in production and logistics. I also worked in restaurants and hotels depending on the level of productivity or the amount of visitors. The agencies I worked with were Tempoteam and Greenjobs, until I moved to Rotterdam area and I worked for the agency Randstad.



Wiko Anthuriums

• Honselersdijk

• Agricultural and Logistics Collaborator

  • Sep 2007 - Feb 2009

  Agricultural and Logistics Collaborator, from harvesting to packaging and storing. Agricultural and Logistics Collaborator, from harvesting to packaging and storing.



Hotel Fiesta Bahia

• Salvador Area, Brazil

• Hotel Head Receptionist

  • 2006 - 2007

  Responsible for allround activities and accountancy routines during night shifts. Responsible for allround activities and accountancy routines during night shifts.



Hotel Tropical da Bahia

• Salvador Area, Brazil

• Receptionist and guest relations

  • 2001 - 2004

  Receptionist and later promoted to Guest Relations, responsible for the quality control of all services, welcoming VIP customers and representing the hotel in public matters. Wijzigen Verwijderen Receptionist and later promoted to Guest Relations, responsible for the quality control of all services, welcoming VIP customers and representing the hotel in public matters. Wijzigen Verwijderen