Hotel Manager

• Apr 2023 - Present

• Developing the necessary staff and plans to achieve a successful hotel, measured by exceptional guest experience and financial profit • Promoting and marketing the business, via different channels, to achieve high occupancy and max RevPAR • Managing budgets and financial plans and controlling expenditure • Overseeing back-office staff to assure proper recording of financial information including: internal bookkeeping via QuickBooks and transfer of information to outside accountant,… Show more • Developing the necessary staff and plans to achieve a successful hotel, measured by exceptional guest experience and financial profit • Promoting and marketing the business, via different channels, to achieve high occupancy and max RevPAR • Managing budgets and financial plans and controlling expenditure • Overseeing back-office staff to assure proper recording of financial information including: internal bookkeeping via QuickBooks and transfer of information to outside accountant, including VAT information, generation and review of performance reports and distribution to approved parties, and proper control measures for cash and vendor management • Suggesting and implementing approved plans to achieve sales and established profit • Collaborating with outside experts to implement marketing and sales strategies (including but not limited to web marketing campaigns) to improve and grow direct bookings • Recruiting, training and monitoring of staff members (all departments) • Planning work schedules for individuals and teams • Meeting and greeting customers • Dealing with customer complaints and comments • Addressing problems and troubleshoot accordingly • Ensuring events run smoothly • Supervising maintenance, supplies, renovations, and furnishings • Dealing with contractors and suppliers • Ensuring security is effective • Carrying out inspections of property and services • Ensuring compliance with licensing laws, health and safety and other statutory regulation (including but not limited to: MTA, First Aid and Health and Safety, Life Safety) Show less • Developing the necessary staff and plans to achieve a successful hotel, measured by exceptional guest experience and financial profit • Promoting and marketing the business, via different channels, to achieve high occupancy and max RevPAR • Managing budgets and financial plans and controlling expenditure • Overseeing back-office staff to assure proper recording of financial information including: internal bookkeeping via QuickBooks and transfer of information to outside accountant,… Show more • Developing the necessary staff and plans to achieve a successful hotel, measured by exceptional guest experience and financial profit • Promoting and marketing the business, via different channels, to achieve high occupancy and max RevPAR • Managing budgets and financial plans and controlling expenditure • Overseeing back-office staff to assure proper recording of financial information including: internal bookkeeping via QuickBooks and transfer of information to outside accountant, including VAT information, generation and review of performance reports and distribution to approved parties, and proper control measures for cash and vendor management • Suggesting and implementing approved plans to achieve sales and established profit • Collaborating with outside experts to implement marketing and sales strategies (including but not limited to web marketing campaigns) to improve and grow direct bookings • Recruiting, training and monitoring of staff members (all departments) • Planning work schedules for individuals and teams • Meeting and greeting customers • Dealing with customer complaints and comments • Addressing problems and troubleshoot accordingly • Ensuring events run smoothly • Supervising maintenance, supplies, renovations, and furnishings • Dealing with contractors and suppliers • Ensuring security is effective • Carrying out inspections of property and services • Ensuring compliance with licensing laws, health and safety and other statutory regulation (including but not limited to: MTA, First Aid and Health and Safety, Life Safety) Show less

Hotel Manager

• Apr 2015 - Mar 2023

Management of the different departments of the Hotel, including FrontOffice, Back Office and Housekeeping. Implementation and development of Pricing and Marketing strategies. Front office duties include customer care during check-in, stay and check-out. Backoffice duties include management of the various reservation systems (NewHotel, Room Master, Expedia, Booking, Hotelbeds, Prestigia, Hip Hotels, Hotique, AirBnB, Local and International Tour Operators) and dealing with suppliers. May… Show more Management of the different departments of the Hotel, including FrontOffice, Back Office and Housekeeping. Implementation and development of Pricing and Marketing strategies. Front office duties include customer care during check-in, stay and check-out. Backoffice duties include management of the various reservation systems (NewHotel, Room Master, Expedia, Booking, Hotelbeds, Prestigia, Hip Hotels, Hotique, AirBnB, Local and International Tour Operators) and dealing with suppliers. May 2018 - opening of a new business (19 Rooms), and management of the related activities. Show less Management of the different departments of the Hotel, including FrontOffice, Back Office and Housekeeping. Implementation and development of Pricing and Marketing strategies. Front office duties include customer care during check-in, stay and check-out. Backoffice duties include management of the various reservation systems (NewHotel, Room Master, Expedia, Booking, Hotelbeds, Prestigia, Hip Hotels, Hotique, AirBnB, Local and International Tour Operators) and dealing with suppliers. May… Show more Management of the different departments of the Hotel, including FrontOffice, Back Office and Housekeeping. Implementation and development of Pricing and Marketing strategies. Front office duties include customer care during check-in, stay and check-out. Backoffice duties include management of the various reservation systems (NewHotel, Room Master, Expedia, Booking, Hotelbeds, Prestigia, Hip Hotels, Hotique, AirBnB, Local and International Tour Operators) and dealing with suppliers. May 2018 - opening of a new business (19 Rooms), and management of the related activities. Show less

Distributor

• Oct 2017 - Oct 2018

Operations Executive

• May 2012 - Jul 2015

Consulente per Viaggiare Cartorange

• Dec 2011 - Oct 2012

Reparto Operativo gruppi

• Dec 2009 - Aug 2011

Web Marketing assistant

• Sep 2009 - Jul 2010

Travel Consultant

• Apr 2008 - Sep 2008