Silvia Begelle

Junior Sales Account at Binney & Smith
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Contact Information
us****@****om
(386) 825-5501
Location
Forlì, Emilia-Romagna, Italy, IT
Languages
  • Italian Native or bilingual proficiency
  • English Professional working proficiency
  • Spanish Professional working proficiency
  • German Limited working proficiency
Skills

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Bio

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Credentials

  • DIGITAL PR, HOW TO BE REMARKABLE
    Cescot Rimini
    Oct, 2016
    - Oct, 2024
  • Web Marketing 3.0
    Cescot Rimini
    Oct, 2016
    - Oct, 2024
  • Sales
    Pollini S.p.A - Aeffe Group
    Apr, 2016
    - Oct, 2024
  • Cambridge English FCE, London UK
    Southgate College
    Jul, 2015
    - Oct, 2024
  • DELE, Diploma de Espanol como lengua enxtrajera
    Hispania, escuela de español
    Jan, 2008
    - Oct, 2024

Experience

  • Binney & Smith
    • Manufacturing
    • 1 - 100 Employee
    • Junior Sales Account
      • Feb 2020 - Present

      Customer Service Specialist Spanish Market (over a year). Later I improved my skills by also supporting the following areas: Italian Market, Online Market (like Amazon network), and Export Market. My duties in detail: - Customer assistance pre and after-sales - Place orders, send invoices, solve commercial issues - Manage italian and foreign customers - Unpaid check - Issue Credit Notes, Debit Notes, Proforma Invoices - Elaborate statistics on the trend of sales - Elaborate Price lists and proposals Show less

  • Easytrip Services
    • Consumer Goods
    • 1 - 100 Employee
    • Shipping Dept.
      • Apr 2017 - Dec 2019
  • Best Union Company S.p.A
    • Staffing and Marketing Services
      • Nov 2016 - Apr 2017

      I developed several projects for the promotion of the various services offered by Best Union. -landing pages -tutorial videos -power point slide shows I developed several projects for the promotion of the various services offered by Best Union. -landing pages -tutorial videos -power point slide shows

  • Campomaggi & Caterina Lucchi Spa
    • Sales Department
      • May 2016 - Aug 2016

      -Customer and Agents managemen -Orders management -Customer Care I am able to provide a 360 degrees service before, during and after the sale, in order to understand and fully meet the customer’s needs. Efficient managing freight logistics to ensure the highest level of Customer Satisfaction. -Customer and Agents managemen -Orders management -Customer Care I am able to provide a 360 degrees service before, during and after the sale, in order to understand and fully meet the customer’s needs. Efficient managing freight logistics to ensure the highest level of Customer Satisfaction.

  • Hippo Group, Ippodromo di Cesena
    • Sales
      • Jul 2009 - Aug 2016

      - sales - customer care - problem solving - sales - customer care - problem solving

  • Pollini S.p.A - Aeffe Group
    • Italy
    • Apparel & Fashion
    • 100 - 200 Employee
    • Sales Department
      • Nov 2015 - Apr 2016

      I worked in the sales department MOSCHINO lines collection. -Customers and agents management -Orders management -Customer Care I worked in the sales department MOSCHINO lines collection. -Customers and agents management -Orders management -Customer Care

Education

  • International Diplomatic Political Sciences - Roberto Ruffilli Forlì
    Three-years degree, International Relations and Diplomatic affairs,
    2010 - 2014
  • Cescot Rimini
    Master's degree, Web Marketing 3.0
    2016 - 2016
  • Southgate College, London (UK)
    Cambridge English
    2015 - 2015

Community

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