Experience

TheFork, a Tripadvisor company

• France
• Technology, Information and Internet
• 700 & Above Employee

• Team Leader B2B Trainers

  • Mar 2020 - Present

  - Managing and organizing product trainings (webinar, academy, phone call, on site), with a focus on key account manager - Creating webinar content - Communication B2B - Analyzing and studying reports, working with Sales Operations Manager, Marketing, Account Manager and Product teams) - Managing a team of seven people and be responsible of their KPIs

• B2B Trainer

  • Feb 2015 - Mar 2020

  Milano, Italia - Professional training on the CRM system, TheFork Manager; - Software configuration according to restaurant needs; - Booking optimizitation and service management; - Technical advising on how to use the tool (build, develop and segmenting databases, statistical interpretation, interactions with customers, mail campaign creation, etc.); - Follow-up, continuous counseling and commercial support - Monitoring key accounts: how to build a database, perform statistical information… Show more - Professional training on the CRM system, TheFork Manager; - Software configuration according to restaurant needs; - Booking optimizitation and service management; - Technical advising on how to use the tool (build, develop and segmenting databases, statistical interpretation, interactions with customers, mail campaign creation, etc.); - Follow-up, continuous counseling and commercial support - Monitoring key accounts: how to build a database, perform statistical information, segment customers and create email campaigns; - Programming training sessions, in collaboration with sales team - Creating e-learning content and material



FWR s.r.l.

• Business Community Coordinator

  • Dec 2013 - Jul 2014

  Milano, Italia Business communities management: planning editorial plans and rules of engagement; creating and managing editorial content; management of communication tools with the final user; design and implementation of communication plans and online marketing activities; social networks management.