Silvia Arosio

Sales manager at DropsA S.p.A.
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Contact Information
us****@****om
(386) 825-5501
Location
Italy, IT
Languages
  • Italian Native or bilingual proficiency
  • English Full professional proficiency
  • French Elementary proficiency

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Credentials

  • Advanced Negotiation
    Scotwork Negotiating Skills
    Sep, 2012
    - Nov, 2024
  • Leading in a Matrix
    CHEP
    Jan, 2012
    - Nov, 2024
  • Green Belt
    -
    Jan, 2005
    - Nov, 2024

Experience

  • Dropsa spa
    • Italy
    • Industrial Machinery Manufacturing
    • 1 - 100 Employee
    • Sales manager
      • Sep 2022 - Present

    • Customer Service Manager
      • Aug 2018 - Present

  • CHEP
    • United Kingdom
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • Administration and Customer Service Manager
      • Jun 2001 - Jan 2018

      Main objectives:Team activity efficiencyCustomer and Suppliers ManagementKPI controlIncrease of the customer satisfaction indexDSO reductionImplementation and management of new price structure, interactive invoicing, new customer portal

    • Business Intelligence Manager
      • Jun 2012 - Jun 2014

      Main objectives:Creation and management of the new BI teamCustomer managementKPI controlPartner and Supplier management for inventory serviceODV management

    • Retail Field Service Manager
      • Jul 2007 - Jun 2012

      Main objectives:Team activity efficiencyIncrease in the Retailer satisfaction indexKPI control

    • Planning and Customer Administration Manager
      • Apr 2005 - Jul 2007

      Main objectives:Logistic flows efficiencyTimely planning and delivery of analysis and data presentationManagement of business operating systems (SAP, CRM, BW)

    • Teleservice Team Leader
      • Jan 2001 - Apr 2005

      Main objectives:Creation of the new TeamImplementation of new operating systemsTimely management of customer requests and complaints

  • UNO ART SRL
    • Italy
    • Textile Manufacturing
    • 1 - 100 Employee
    • Customer Service Key Account
      • Jun 2000 - Jan 2001

      Main objectives: Management of the domestic customer portfolio Orders and billing control Main objectives: Management of the domestic customer portfolio Orders and billing control

  • Studio commercialista associato
    • Monza and Brianza Area, Italy
    • Contabile Amministrativa
      • Jul 1993 - Jun 2000

      Main objectives: Management of Customers Administrative and accounting efficiency Main objectives: Management of Customers Administrative and accounting efficiency

Education

  • Istituto Preziosissimo Sangue Monza
    High school diploma, Commercial and technical Institute

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