Experience

Bookiply (part of the Holidu Group)

• Germany
• Internet Publishing
• 200 - 300 Employee

• Account Manager

  • Mar 2022 - Present

  Bari, Puglia, Italia



PayPal

• United States
• Software Development
• 700 & Above Employee

• Customer Success Manager for Western Europe

  • Oct 2019 - Mar 2022

  Dublin I am the primary relationship owner after the merchant goes live; developing strategic relationships, building trust, and demonstrate the value of PayPal with the merchant's decision-makers, including CTO and product owners. Some of the key responsibilities of my role are: • Developing Customer Success Plans and facilitate Quarterly Business Reviews with merchants • Proactively delivering value to merchants through ongoing use and optimization of existing products •… Show more I am the primary relationship owner after the merchant goes live; developing strategic relationships, building trust, and demonstrate the value of PayPal with the merchant's decision-makers, including CTO and product owners. Some of the key responsibilities of my role are: • Developing Customer Success Plans and facilitate Quarterly Business Reviews with merchants • Proactively delivering value to merchants through ongoing use and optimization of existing products • Advocate for merchants with internal teams, including product, technical support, etc… • Managing existing portfolio growth by reviewing the merchant operating model and identifying expansion, new, and cross-sell/upsell opportunities for PayPal. • Delivering against non-revenue bearing opportunities • Handover revenue-bearing opportunities to sales and provide support during the sales process of inorganic growth • Driving merchant retention through ongoing relationship management and churn mitigation/negotiation • Providing reactive servicing for production outages, refund approvals, brand risk product escalations, chargeback adjudications, etc. • Addressing compliance, risk, and regulatory concerns, field incoming reporting and reconciliation questions and address questions and complete formal analyses on declines and interchange • Managing cross-functional teams (including TAMs) to execute servicing needs • Conducting and manage co-marketing campaigns • Making a highly positive impact on culture and teamwork well with others, share learnings, build trust and lead by example

• SMB Account Manager - Iberia & Italy

  • May 2019 - Oct 2019

  Dublin, Leinster, Ireland • Increase revenue of SMB accounts through product up-sells, account expansion and co-marketing campaigns by analysing the merchant profile and business model. • Sell and promote PayPal online payment solutions to SMB by prospecting merchant vertical and potential target, negotiating merchant requirements and investment to realize the integration and provide post-sales support and trouble-shooting. • Deliver tailored merchant support, coupled with strong focus on retention in… Show more • Increase revenue of SMB accounts through product up-sells, account expansion and co-marketing campaigns by analysing the merchant profile and business model. • Sell and promote PayPal online payment solutions to SMB by prospecting merchant vertical and potential target, negotiating merchant requirements and investment to realize the integration and provide post-sales support and trouble-shooting. • Deliver tailored merchant support, coupled with strong focus on retention in order to resolve merchant queries in liaise with other merchant related departments in a timely manner. • Resolve and prioritize escalations from Business Unit involving key merchants using my networking in order to expedite resolution. • Track meaningful data about merchant on Salesforce.com and identify any decline, leaps and growth trends. • Manage of personal Portfolio of Top SMB merchants and monitoring their performance every week. • Share insights with merchant in order to optimize use of PayPal on the website and improve the buyer experience on merchant’s ecommerce. • Resolve and educate merchant on potential fraud ring and how to avoid financial losses. • Educate merchants on PayPal policy and operations in order to create a trust relationship using merchant’s preferred channel.



Google

• United States
• Software Development
• 700 & Above Employee

• EMEA Google Cloud Sales Developer Representative

  • May 2018 - May 2019

  Dublin, Leinster, Ireland Working on a joint project between Google and TTEC Fostering the penetration of Cloud business solutions in EMEA by developing rewardable, scalable and realistic growth strategies. Achievable through continuous engagement with clients, Google Partners, Sales & Marketing Departments. • Qualifying leads for Google Cloud Platform, G Suite, Maps Platform APIs, Chromebooks for Business and Education for the Italian, Spanish and Portuguese market and other emerging European… Show more Working on a joint project between Google and TTEC Fostering the penetration of Cloud business solutions in EMEA by developing rewardable, scalable and realistic growth strategies. Achievable through continuous engagement with clients, Google Partners, Sales & Marketing Departments. • Qualifying leads for Google Cloud Platform, G Suite, Maps Platform APIs, Chromebooks for Business and Education for the Italian, Spanish and Portuguese market and other emerging European markets • Helping CIOs improve efficiency, helping companies collaborate and Improving productivity • Develop and implement regional action plans to drive revenue and productivity • Developing go to market scalable campaigns for fast-growing counties in the EMEA region • Consolidating international campaigns and messaging into a centralized portal • Managing records in the CRM Salesforce.com • Providing excellent Customer Service throughout EMEA markets Using our Google Business solutions, we help our clients to connect and get work done from anywhere from any device with the latest and highest security standards. Please feel free to contact me if you are interested to learn more about us. Email Address: slenoci@google.com Phone: +353 1 653 3950 Show less



B&B Bellavista Suite****

• Front Office & Reservation Agent

  • Apr 2017 - Nov 2017

  Monopoli, Italy During my time as a front office and reservation agent, my duties included: • check-in and check-out; • guest assistance • answering booking requests and sales face to face, on the phone, and by e-mail; • billing and credit control; • room allocation; • online booking management; • inventory balancing; • problem handling and looking after VIPs.