Silvia Alves

Senior Network Operations Engineer at SatADSL
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Contact Information
us****@****om
(386) 825-5501
Location
Brussels Metropolitan Area, BE
Languages
  • Spanish Professional working proficiency
  • French Limited working proficiency
  • English Native or bilingual proficiency
  • Português Native or bilingual proficiency
Skills

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Credentials

  • Advanced API Training
    ST Engineering
    Dec, 2022
    - Oct, 2024
  • Introduction to Python Course
    Dataquest.io
    Jul, 2022
    - Oct, 2024
  • Black Belt (1ºDan) Goju Ryu Karate
    Seiwakai International
    May, 2015
    - Oct, 2024
  • WEBINAR How Cloud Services Embrace Enterprise Satellite in a Hybrid Network
    ST Engineering
    Nov, 2021
    - Oct, 2024
  • WEBINAR Newtec Dialog Terminal Installation Certification System (TICS)
    ST Engineering iDirect
    May, 2020
    - Oct, 2024
  • WEBINAR Troubleshooting the iDirect Evolution Remote
    ST Engineering iDirect
    May, 2020
    - Oct, 2024
  • WEBINAR iDirect Evolution Protocol Processor
    ST Engineering iDirect
    May, 2020
    - Oct, 2024
  • WEBINAR iDirect Velocity Terminal UI
    ST Engineering
    May, 2020
    - Oct, 2024
  • WEBINAR Dialog Mobility: AIBS and Mobility manager
    ST Engineering iDirect
    Apr, 2020
    - Oct, 2024
  • WEBINAR Dialog Mx-DMA configuration and troubleshooting
    ST Engineering iDirect
    Apr, 2020
    - Oct, 2024
  • WEBINAR Dialog modem portfolio and troubleshooting
    ST Engineering iDirect
    Apr, 2020
    - Oct, 2024
  • WEBINAR Inroute groups and inroute group composition configuration
    ST Engineering iDirect
    Apr, 2020
    - Oct, 2024
  • WEBINAR The life of an IP Packet
    ST Engineering iDirect
    Apr, 2020
    - Oct, 2024
  • WEBINAR Understanding Architecture of Evolution Automatic Beam
    ST Engineering iDirect
    Apr, 2020
    - Oct, 2024
  • YahClick Customer Care Training
    YahClick
    Apr, 2020
    - Oct, 2024
  • Yahclick Installing
    YahClick
    Apr, 2020
    - Oct, 2024
  • Check Point Certified Security Administrator R80
    Check Point Software Technologies, Ltd.
    Feb, 2019
    - Oct, 2024
  • Advanced Course IPV6
    RIPE NCC
    Nov, 2019
    - Oct, 2024
  • Basic Course IPV6
    RIPE NCC
    Nov, 2019
    - Oct, 2024
  • AMA Train the trainer, Installation and commissioning Training
    Avanti Communications Group plc
    Aug, 2019
    - Oct, 2024
  • Cisco CCNA Collaboration
    Cisco Networking Academy
    Jul, 2017
    - Oct, 2024
  • ACSS Avaya Ethernet Routing Switching
    Avaya
    Oct, 2012
    - Oct, 2024
  • CCNA - Voice
    Cisco Networking Academy
    Feb, 2013
    - Oct, 2024
  • CCNA - Cisco Certified Network Associate
    Cisco Networking Academy
    Sep, 2012
    - Oct, 2024
  • Deplying Basic an Advance Cisco Wireless LANs Bootcamp (WDBWL - WDAWL)
    Rumos
    Apr, 2014
    - Oct, 2024
  • Cisco SMB Specialization for engineers
    Cisco Networking Academy
    Feb, 2014
    - Oct, 2024
  • ACIS SME Communications - Avaya IPoffice implementation
    Avaya
    Jan, 2013
    - Oct, 2024

Experience

  • neXat
    • Belgium
    • Telecommunications
    • 1 - 100 Employee
    • Senior Network Operations Engineer
      • Jul 2019 - Present

      Main Responsibilities: • Maintain constant communication with internal departments (Management, Sales, Support, Development), and Teleport Operators to ensure proper operations of the organization • Improve operational management systems, processes and best practices • Ensure operational activities remain available • Manage data collection to update operations metrics to achieve productivity targets, reduce cost, eliminate errors, and deliver excellent customer service. • Partner with Development teams in improving the proprietary tools and systems • Undertake capacity management, audit of IP addressing and hosted devices within terminal traffic and Remote Devices • Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades/maintenances and collaborating with architects on network/tools optimization • Incident resolution and root cause analysis, perform L3 Troubleshooting and escalate issues to internal Architects or Teleport Operators • Wright user requirements to improvements or new features. • Report bugs on proprietary tools • Test new features, improvements and bug Fix on validation and production environment • Provide internal training for changes/improvements and new features on the network • Responsible for new connections to new Satellites and/or new Teleport Operators Main Technologies: • Cisco and Mikrotik Routers • Palo Alto • Vyos • Satellite modems • Satellite technologies: dialog, Idirect and Hughes • OSS and Dataminer from multiple Operators • Newtec Shaper • SatADSL NeXat • Monitoring tools: Graphite, Graphana, Nagios, Libre NMS • NetBox • VMware • Debian 8 and 10 • Open VPN Show less

  • NKGR
    • Vice-President of the General Assembly
      • Jun 2017 - Oct 2019

      • Election the social entities;• Assess and deliberate annually on the budget proposal for the following year;• Assess and deliberate, annually, on the Report• Management accounts and advice the Fiscal Council, relating to the previous year;• Decide on amendments to the Statutes and the General Internal Regulations;• Decide on disciplinary matters provided for in the terms of these General Internal Regulations;• Appreciate and deliberate on appeals against decisions of the social entities;• Decide on the dissolution of the Association;• Decide on the amounts of membership fees;• Authorize to take out loans or to acquire and dispose of immovable property;• Appreciate and resolve on all matters required by the partners and social entities;• Develop, assess and approve medium-term development programs. Show less

    • President Fiscal Council
      • Jun 2011 - Jun 2017

      • Supervise compliance with the Law and the Statutes;• To exercise supervision over the association's bookkeeping and documents whenever it deems it convenient;Present to the Board the suggestions that it deems of interest to the association;• Give an opinion on the Report, Accounts and Budget, Activity Plan and on all matters that the Board submits to its appreciation.• Give an opinion on the report and accounts, budget and Plan of Activities of the association.

  • Schweickert
    • Germany
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Network Engineer
      • Jul 2018 - Jun 2019

      Working on behalf of SAP Responsibilities: • 24/7 shift rotation in Network Operation Center (NOC). • Configuring and supporting LAN and WAN; • Technical Support through troubleshooting and maintenance • Administer, maintain and support the security, availability and performance of the network; • Solving issues, identifying technical solutions; • Configuration, Troubleshooting of Cisco Routers, Switches (Catalyst and Nexus) Firewalls Checkpoint, F5 Load Balancers; • Network traffic and data network performance troubleshooting; • Incident resolution and root cause analysis as per agreed SLAs; Technologies: • Cisco Routers (ASR9K Series) • Cisco Switches Catalyst 3K, 4K, 6K • Cisco Switches Nexus 7K, 5K • HP Switches • Checkpoint R77 and R80 Firewalls • F5 Load Balancers • Spectrum • Splunk • IPAM Show less

  • Logicalis Portugal
    • Portugal
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Network Engineer
      • Nov 2017 - Jul 2018

      • 24/7 shift rotation in Network Operation Center (NOC). • Monitoring network issues (PRTG, Solarwinds, Cisco Prime) • Configuring and supporting LAN, WAN and Voice network • Technical Support through troubleshooting and maintenance • Administer, maintain and support the security, availability and performance of the network; • Solving issues, identifying technical solutions; • Configuration, Troubleshooting of Cisco Routers, Switches (Catalyst and Nexus) Cisco Call Manager CUCM, UCCX, Unity, Cube and recording applications Nice and Quality, Firewalls ASA and Checkpoint; • Network traffic and data and voice network performance troubleshooting; • Incident resolution and root cause analysis as per agreed SLAs; Technologies: • Cisco Routers • Cisco Switches Catalyst • Cisco Switches Nexus • Cisco WLC • Cisco CUCM • Cisco UCCX • Cisco Unity • Checkpoint • PRTG Show less

  • DECUNIFY, SA
    • Portugal
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Network Engineer
      • Aug 2010 - Oct 2017

      • Network Design/Planning and Implementation • Implementing, configuring and supporting WAN, LAN and voice Appliances • Administer, maintain and support the availability and performance of the network • Solving design issues, identifying technical solutions • Network performance troubleshooting (voice and data) • Incident resolution and root cause analysis as per agreed SLAs • On-call network/voice support (24/7). PRODUCTS EXPERIENCED The products that I've already installed/supported: • Voice o Cisco CUCM o Cisco UCCX o IPBrick (An Asterisk with web interface configuration) oAvaya communication Manager o AVAYA IP Office o AVAYA CS1K RLs 7 o AVAYA CS1K RLs 6 o Nortel CS1K RLS 5 o AVAYA / NORTEL BCM 50 o Nortel Meridian o Nortel Mercator oEpygi PRI/BRI • Networking o Cisco Routers (Several Models) o Cisco Switches (Several Models) o Nortel or AVAYA Switches (Several Models) o Cacti • Wireless o Cisco WLC (Several models) o Cisco Autonomous Access Points (Several Models) o Aruba (Several Models) • Operating Systems o Servers Microsoft Windows 2003 and 2008 o Ubunto server o Clients Microsoft Windows XP, vista 7, 8 o Clients Linux, Ubunto o Office 2003, 2007, 2013 o Kaspersky Linux Mail Security Show less

Education

  • Escola Secundária Alfredo dos Reis Silveira
    Tecnica, Gestão e manutenção de equipamentos informáticos
    2007 - 2010
  • Instituto Superior de Ciências do Trabalho e da Empresa
    Licentiate degree, Informática e Gestão de Empresas
    2013 -
  • Escola Secundária Alfredo dos Reis Silveira
    Operador de informática, Informatica
    2006 - 2007

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