Silvana Metani
Customer Service Representative at Freeway Insurance Services, Inc.- Claim this Profile
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Albanian Native or bilingual proficiency
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Greek Full professional proficiency
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English Full professional proficiency
Topline Score
Bio
Credentials
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4/40
State of FloridaApr, 2013- Nov, 2024
Experience
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Freeway Insurance Services, Inc.
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United States
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Insurance
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500 - 600 Employee
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Customer Service Representative
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Mar 2013 - Present
• Process payments & endorsements to ensure consistent satisfaction of quality service for customers. • Achieve and exceed established sales goals. • Write new policies daily while assisting customers with complaints. • Deliver three-week training for new team members based on experience level. • Support the professional growth of staff by providing ongoing mentorship and training to advance skills and knowledge. • Drive efficiency and production through the development of… Show more • Process payments & endorsements to ensure consistent satisfaction of quality service for customers. • Achieve and exceed established sales goals. • Write new policies daily while assisting customers with complaints. • Deliver three-week training for new team members based on experience level. • Support the professional growth of staff by providing ongoing mentorship and training to advance skills and knowledge. • Drive efficiency and production through the development of daily schedules and the delegation of tasks. Show less • Process payments & endorsements to ensure consistent satisfaction of quality service for customers. • Achieve and exceed established sales goals. • Write new policies daily while assisting customers with complaints. • Deliver three-week training for new team members based on experience level. • Support the professional growth of staff by providing ongoing mentorship and training to advance skills and knowledge. • Drive efficiency and production through the development of… Show more • Process payments & endorsements to ensure consistent satisfaction of quality service for customers. • Achieve and exceed established sales goals. • Write new policies daily while assisting customers with complaints. • Deliver three-week training for new team members based on experience level. • Support the professional growth of staff by providing ongoing mentorship and training to advance skills and knowledge. • Drive efficiency and production through the development of daily schedules and the delegation of tasks. Show less
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Dillard's Inc.
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United States
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Retail
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700 & Above Employee
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Sales Specialist
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Jan 2010 - Mar 2013
• Cultivated and maintained relationships with customers of diverse cultures and backgrounds, offering expert knowledge of products and fulfilling special requests. • Gained in-depth understanding in assisting customers in returns, sales & special orders. • Ensured proper operation of department detail and regularly exceeded department quotas. • Cultivated and maintained relationships with customers of diverse cultures and backgrounds, offering expert knowledge of products and fulfilling special requests. • Gained in-depth understanding in assisting customers in returns, sales & special orders. • Ensured proper operation of department detail and regularly exceeded department quotas.
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Al's Meat and Deli
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Clearwater, Florida, United States
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Business Owner
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Aug 2004 - Jan 2010
• Led a team of 15 employees, managing all hiring, training, scheduling, and development of staff to ensure streamlined store operation. • Directed fit-out construction and enforced policies and procedures to adhere to state health and safety standards. • Grew a successful business from the ground-up, securing average monthly sales of $60,000 - $75,000, by offering a diverse range of products including fresh seafood, local and imported meats and cheeses, house-made delicacies, and grocery… Show more • Led a team of 15 employees, managing all hiring, training, scheduling, and development of staff to ensure streamlined store operation. • Directed fit-out construction and enforced policies and procedures to adhere to state health and safety standards. • Grew a successful business from the ground-up, securing average monthly sales of $60,000 - $75,000, by offering a diverse range of products including fresh seafood, local and imported meats and cheeses, house-made delicacies, and grocery items. • Maximized revenue by controlling food costs, managing operational expenditures, and tracking inventory and sales to accurately forecast ordering needs, resulting in minimized waste. Show less • Led a team of 15 employees, managing all hiring, training, scheduling, and development of staff to ensure streamlined store operation. • Directed fit-out construction and enforced policies and procedures to adhere to state health and safety standards. • Grew a successful business from the ground-up, securing average monthly sales of $60,000 - $75,000, by offering a diverse range of products including fresh seafood, local and imported meats and cheeses, house-made delicacies, and grocery… Show more • Led a team of 15 employees, managing all hiring, training, scheduling, and development of staff to ensure streamlined store operation. • Directed fit-out construction and enforced policies and procedures to adhere to state health and safety standards. • Grew a successful business from the ground-up, securing average monthly sales of $60,000 - $75,000, by offering a diverse range of products including fresh seafood, local and imported meats and cheeses, house-made delicacies, and grocery items. • Maximized revenue by controlling food costs, managing operational expenditures, and tracking inventory and sales to accurately forecast ordering needs, resulting in minimized waste. Show less
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Education
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Sami Frasheri High School
Community
