Experience

EI Australia

• Australia
• Civil Engineering
• 1 - 100 Employee

• Human Resources Coordinator

  • Nov 2020 - Present



THE ICONIC

• Australia
• Retail
• 700 & Above Employee

• Customer Service Assistant

  • Sep 2020 - Nov 2020



Health Direct

• Call Center Specialist

  • Mar 2020 - Apr 2020

  National Coronavirus Helpline Responsible for taking calls for Covid-19 related & frequently asked questions from callers, mainly symptoms checks where I was able to use the online assessment tool to ensure I was able to give the best advice. National Coronavirus Helpline Responsible for taking calls for Covid-19 related & frequently asked questions from callers, mainly symptoms checks where I was able to use the online assessment tool to ensure I was able to give the best advice.



TravelEdge Group

• Australia
• Travel Arrangements
• 1 - 100 Employee

• Corporate International Travel Consultant

  • May 2018 - Mar 2020

  Dedicated consultant to several accounts, travel arrangements both in domestic & international travel. Accounts I've worked on, Pybar Mining, Shriro, Konica Minolta Issuing/Reissuing of air tickets using Amadeus & complete back office/invoicing using Tramada Dedicated consultant to several accounts, travel arrangements both in domestic & international travel. Accounts I've worked on, Pybar Mining, Shriro, Konica Minolta Issuing/Reissuing of air tickets using Amadeus & complete back office/invoicing using Tramada



Corporate Traveller Australia

• Australia
• Travel Arrangements
• 300 - 400 Employee

• Travel Manager

  • Jan 2016 - May 2018

  At Corporate Traveller I had the responsibility of working with a portfolio of difference corporate accounts. My role as an Travel Manager allowed me to gain experience in Account Management, conducting client reviews and providing monthly reports for all aspects of the client’s business. Some of the clients I have worked with include Schindler Lifts, Greyhound Racing NSW, World Wide Fund for Nature & The Fred Hollows Foundation. At Corporate Traveller I had the responsibility of working with a portfolio of difference corporate accounts. My role as an Travel Manager allowed me to gain experience in Account Management, conducting client reviews and providing monthly reports for all aspects of the client’s business. Some of the clients I have worked with include Schindler Lifts, Greyhound Racing NSW, World Wide Fund for Nature & The Fred Hollows Foundation.



TravelEdge Group

• Australia
• Travel Arrangements
• 1 - 100 Employee

• Team Manager

  • Aug 2015 - Jan 2016

  Managing & supervising a team of travel consultants. To ensure the Operations team are motivated, engaged and maintain a good relationship with our $25 Million accountCommitment to service excellence.Trained, coached and mentored staff to ensure smooth operating of the account.Worked directly with the Online team, Account Manager & the Client to achieve implementation of the new account.Overseeing the Recruitment, Induction and Probation of all new team membersEnsured regular team meetings are held and team members are kept updatedManaged consultant workflow and any overflow arrangements to ensure the client receiveda constant high level of serviceManagement of client's Service Level AgreementsMaximised client satisfaction by ensuring efficient handling of any errors or issues that occuror are raised by the client.Maximised the positive experience for the client by developing effective relationshipsbetween myself, my team and the client's Travel Arrangers and TravelersRostering and Shift ManagementLiaising with after-hours service to ensure a high standard of service and accuracy ismaintained

• 2IC

  • Jan 2014 - Aug 2015

  Dedicated consultant to several accounts, travel arrangements both in domestic & international travelResponsible for booking worldwide travel itineraries for corporate clients and assisting the team manager in managing the teamTrained, coached and mentored staffActing team manager for our office in Melbourne, managed staff and ran day to day dutiesUnderstood and met clients expectationsTeam Player and always available to assist colleaguesContributing ideas towards operational improvements



South Sydney Travel

• Senior Corporate Consultant

  • Feb 2013 - Dec 2013

  Issuing/Reissuing of air tickets using Galileo & complete back office/invoicing using Crosscheck Understand and meet client’s expectations, prioritise and manage workload Ticketing and Queue management while knowledge with colleagues Accuracy and attention to detail Computer skills (GDS, word, excel, outlook) Provide a high level of service both internal and external Time management skills Issuing/Reissuing of air tickets using Galileo & complete back office/invoicing using Crosscheck Understand and meet client’s expectations, prioritise and manage workload Ticketing and Queue management while knowledge with colleagues Accuracy and attention to detail Computer skills (GDS, word, excel, outlook) Provide a high level of service both internal and external Time management skills



GTS Travel Management

• Senior Corporate Consultant

  • Nov 2012 - Feb 2013

  Dedicated consultant to several accounts, travel arrangements both in domestic & international travel. Issuing/Reissuing of air tickets using Sabre & complete back office/invoicing using Tramada Co ordinate group bookings for conferences at various hotels Understand and meet client’s expectations Prioritise and manage workload especially with ticketing on time & queue management Teamwork and always willing to assist colleagues Accuracy and attention to detail Contributing ideas towards operational improvements



Atlantic Pacific Travel

• Operations Leader

  • Feb 2008 - Aug 2012

  Primary focus on the smooth running of accounts (new accounts & suppliers) Negotiating corporate hotel rates Issuing/Reissuing of air tickets using Sabre & complete back office/invoicing using SAM Training staff on GDS and back office systems as well as supervising Co-ordinate large group bookings for corporate accounts, dealing with conferences domestic & international. Dealing with Groups for Stella, Harvey World Travel / Travelscene conferences Improving customer service within the team Conducting one on one's Organising team weekend's away/team building activities Assistance with running of an online booking tool (Sabre Online) Knowledge on both domestic and international bookings/fares From online booking, authorization, proactive account management, and complete account interface, I was pleased to offer our clients the full range of travel expense management products and services.



BCD Travel

• Netherlands
• Travel Arrangements
• 700 & Above Employee

• Reservations & Ticketing Corporate Consultant

  • Feb 2007 - Nov 2007

  Dedicated consultant to a very fast paced account with lots of changes and complex itineraries. Issuing/Reissuing of air tickets using Amadeus Assisting in the road shows department with their demanding needs, along with booking groups and sporting groups from 20-100 travellers Managing all pre and post accommodation for groups Assisting the main team in a call centre type of department. Dedicated consultant to a very fast paced account with lots of changes and complex itineraries. Issuing/Reissuing of air tickets using Amadeus Assisting in the road shows department with their demanding needs, along with booking groups and sporting groups from 20-100 travellers Managing all pre and post accommodation for groups Assisting the main team in a call centre type of department.



American Express Business Travel

• Reservations & Ticketing Corporate Consultant

  • Mar 2006 - Feb 2007



Japan Airlines

• Japan
• Airlines and Aviation
• 700 & Above Employee

• Ticketing & Reservations Agent

  • Jul 2003 - Mar 2006



Beau Ventures Travel

• Corporate Consultant

  • May 2001 - Jul 2003



Sta Travel

• Retail Agent / Team leader & Academic travel co-coordinator

  • Sep 1999 - Jan 2001



The Australian Incentive Travel Company

• Tour Leader

  • Sep 2000 - Oct 2000