Experience

Voices

• Broadcast Media Production and Distribution

• Product Manager

  • Nov 2021 - Present

  London, Ontario, Canada As a Product Manager, my role is to oversee the development and success of products within my portfolio. This involves conducting market research to identify customer needs, developing a product strategy and roadmap, working with cross-functional teams to design and develop the product, as well as managing the product launch and post-launch activities. My responsibilities include defining product requirements, prioritizing features and enhancements based on customer and market needs, and… Show more As a Product Manager, my role is to oversee the development and success of products within my portfolio. This involves conducting market research to identify customer needs, developing a product strategy and roadmap, working with cross-functional teams to design and develop the product, as well as managing the product launch and post-launch activities. My responsibilities include defining product requirements, prioritizing features and enhancements based on customer and market needs, and managing the product lifecycle. My role is critical in ensuring that the product meets customer needs, corporate objectives and drives revenue.

• Manager, Customer Experience

  • Dec 2019 - Nov 2021

  London, Ontario, Canada My role as Manager, Customer Experience was to ensure that Voices provided a positive and satisfactory experience to customers. This involved analyzing customer feedback and data to identify areas where the company could improve it's service. I worked closely with other departments to implement new policies, procedures and training programs that enhanced the customer experience. I played a critical role in shaping Voices' reputation and creating a positive brand image in the minds of customers.… Show more My role as Manager, Customer Experience was to ensure that Voices provided a positive and satisfactory experience to customers. This involved analyzing customer feedback and data to identify areas where the company could improve it's service. I worked closely with other departments to implement new policies, procedures and training programs that enhanced the customer experience. I played a critical role in shaping Voices' reputation and creating a positive brand image in the minds of customers. The ultimate goal was to build customer loyalty and advocacy, increase customer satisfaction and drive business growth.

• Customer Support Manager

  • Mar 2018 - Dec 2019

  London, Canada Area As a Customer Support Manager, my role was to oversee and manage the customer support operations at Voices. This involved leading and supervising a team of customer support representatives, setting performance targets and KPI's, and ensuring that the team delivered excellent customer service at all times. I built a strong customer support team that was capable of providing prompt, effective and personalized support to customers.

• Customer Support Specialist

  • Jul 2017 - Mar 2018

  London, Canada Area As a Customer Support Specialist, my role was to provide prompt and effective customer support to ensure customer satisfaction. I was responsible for responding to customer inquiries, resolving customer issues and complaints, and providing guidance on how to use the company's products. My responsibilities included maintaining customer records and tracking customer interactions, identifying trends in customer inquiries or issues, and reporting back to my supervisor on any issues that needed to… Show more As a Customer Support Specialist, my role was to provide prompt and effective customer support to ensure customer satisfaction. I was responsible for responding to customer inquiries, resolving customer issues and complaints, and providing guidance on how to use the company's products. My responsibilities included maintaining customer records and tracking customer interactions, identifying trends in customer inquiries or issues, and reporting back to my supervisor on any issues that needed to be addressed.