Silvana Alaniz
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Bio
Experience
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Absolute Internship
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Spain
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Higher Education
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1 - 100 Employee
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Oct 2021 - Present
Responsible for guaranteeing the customer experience and satisfaction as well as overviewing the operations and logistics
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Mar 2019 - Oct 2021
Planning, developing and implementing lean operations in 11 cities around the world to host our Internship Programs.Planning and monitoring prices, expenses and profits for all programs and operations Create strategies to improve and maintain a high NPS and satisfaction throughout the whole customer journey!
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Hospital Metropolitano Vivian Pellas
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Nicaragua
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Hospitals and Health Care
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100 - 200 Employee
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Nov 2017 - Mar 2019
Planning, developing and implementing growth strategies B2B and B2C.Creation of new products and services to boost sales and increase the marketshareImprove the customer satisfaction in different areas of the company like: lab, imaging, OR, ER among othersManage the sales force
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Apr 2016 - Mar 2019
Supervisión de ventas, manejo de personal, planificación y estrategia, planificación de presupuesto
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Sep 2014 - Mar 2019
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Copycat Nicaragua
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Camino de Oriente
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Gerente Comercial
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Jan 2012 - Sep 2013
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Education
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Universidad Complutense de Madrid
Master in Business Entrepreneurship, Emprendedurismo -
Tecnológico de Monterrey
Licenciado en Administración Financiera, Finanzas -
Ecole Supérieure de Commerce Et de Management - ESCEM
Finances