Experience

Mann Designs Studio

• United States
• Design Services
• 1 - 100 Employee

• Studio Manager & Client Liaison

  • Jan 2023 - Present



Segreto Finishes

• United States
• Design Services
• 1 - 100 Employee

• Operations Specialist

  • Jun 2019 - Apr 2022

  Responsible for providing comprehensive support to the Production Manager’s division ensuring his instructions are being followed, processes implemented and procedures followed. This position requires the ability to anticipate needs, think critically, and offer solutions to problems with a high level of professionalism and confidentiality. Administration: ● Provide the “gatekeeper “ and “gateway” role, providing a bridge for smooth communication between the production manager design and field staff, demonstrating leadership to maintain credibility, trust and support. ● Complete projects by assigning work to appropriate staff, on behalf of the production manager and ensure it is completed in a timely fashion. ● Evaluate and assist in developing office policies and procedures for improved work flow and anticipate future needs as organization grows. ● Assist in the selection of vendors and purchase equipment, services, and supplies necessary for operation of production division. ● Screen all incoming phone calls, inquiries, and route accordingly, manage and maintain production manager’s schedules, appointments and travel arrangements for production division. Accounting: ● Manages and reviews timesheets for the production staff. ● Manages expenses for the production staff, accounting for and submitting receipts weekly. ● Responsible for creating estimates and billing and collecting for Plaster M. HR: ● Maintain all HR production team files, including new hire paperwork, reviews, disciplinary forms and terminations. ● Spearhead the production divisions screening process for new hires, coordination of interviews and follow ups. ● Conduct onboarding with production team new hires, including paperwork and handbook review ● Administer new hire and annual open enrollment. ● Maintain job descriptions and procedures and company directory for production staff. ● Field calls/emails from employees with complaints they do not feel comfortable addressing with supervisor. Show less



Elevate

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Director Of Operations

  • Aug 2018 - Jun 2019

  -Perform daily administrative functions in a punctual, professional manner while providing the highest quality internal and external client service -Support executive staff with scheduling travel arrangements and document coordination. -Prepare invoices business responses and marketing materials. -Update employee handbooks training manuals and policy documents. -Support vicepresidente of the company in managing and resolving operational issues. -Perform general office administrative and clerical duties. - Strong research and coordination skills -Reconcile payments and receipts to various parties on time. Show less



Goverment Contractors Association Chapters

• Membership Director / Office Manager

  • Jan 2017 - Jun 2019

  -Develop marketing strategies to increase membership in an organization. -Solicit feedback from members in order to improve membership activities and services. -Retain current members by communicating with them regularly and assisting in the development of new programs for members. -Organize and schedule meetings and appointments -Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the office -Responsible for recruiting staff for the office and providing orientation and training to new employees Show less



Wolford

• Austria
• Retail Apparel and Fashion
• 400 - 500 Employee

• Assistant Manager

  • Jan 2016 - Jan 2017

  Provide customers with exceptional and knowledgeable customer service. ➢ Developed and maintained a client book, scheduled client appointments and performed client outreach. ➢ Responsible for executing both opening and closing procedures. ➢ Assist the Store Manager with administrative and operational tasks, as needed. ➢ Responsible for store organization and presentation. Including new merchandise placement and sales displays. ➢ Complied daily sales reports and prepared of bank deposits. ➢ Resolve customer complaints and issues by working with the customer to achieve a positive outcome and customer satisfaction. ➢ Coordinate store inventory, cashier operations, re-stock order processing and receipt of new merchandise Show less



Lauderdale Consultants

• Assistant Manager

  • Nov 2015 - Oct 2016

  Complied and delivered quotes and customer invoices. ➢ Input of revenue and expenses into company QuickBooks. ➢ Emailed potential clients, provided follow up phone calls and scheduled appointments. ➢ Ensured timely payment of company expenses. Complied and delivered quotes and customer invoices. ➢ Input of revenue and expenses into company QuickBooks. ➢ Emailed potential clients, provided follow up phone calls and scheduled appointments. ➢ Ensured timely payment of company expenses.



Louis Feraud Inc

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Store Manager

  • Jun 2014 - Jan 2016

  ➢ Recruited, selected, and trained new sales associates. Training topics included, sales strategies, product knowledge, and brand standards. ➢ Provided customers with exceptional and knowledgeable customer service. ➢ Developed and maintained a client book, scheduled client appointments and performed client outreach. ➢ Responsible for executing both opening and closing procedures. ➢ Daily sales reconciliation and preparation of bank deposits. ➢ Resolved customer complaints and issues by working with the customer to achieve a positive outcome and customer satisfaction. Show less