Experience

Fairmont Resort Blue Mountains by MGallery

• Australia
• Hospitality
• 1 - 100 Employee

• Marketing Manager

  • Oct 2022 - Present



Canterbury-Hurlstone Park RSL Club Ltd.

• Australia
• Hospitality
• 1 - 100 Employee

• Senior Marketing

  • Feb 2022 - Sep 2022



Stamford Hotels and Resorts

• Australia
• Hospitality
• 200 - 300 Employee

• Senior Area Marketing Executive

  • Oct 2019 - Jan 2022



Bhangra Instyle - Bhangra Dance School

• Sydney

• Co-Founder, Marketing & PR Manager

  • Jan 2017 - Mar 2020

  Sydneys ONLY South-West Bhangra Dance School CLASSES | CHOREO | PRIVATE LESSONS| BHANGRA FOR FITNESS Closed due to covid restrictions. Reopening soon! Instagram: @bhangrainstyle Facebook: www.facebook.com/bhangrainstyle Email: bhangrainstyle@hotmail.com Please Note: This is my side hustle :) Sydneys ONLY South-West Bhangra Dance School CLASSES | CHOREO | PRIVATE LESSONS| BHANGRA FOR FITNESS Closed due to covid restrictions. Reopening soon! Instagram: @bhangrainstyle Facebook: www.facebook.com/bhangrainstyle Email: bhangrainstyle@hotmail.com Please Note: This is my side hustle :)



Rydges Sydney Airport

• Sydney, Australia

• Sales and Marketing Executive

  • Jul 2017 - Sep 2019



Pullman Sydney Airport

• Australia
• Hospitality
• 1 - 100 Employee

• Marketing Executive / Conference & Events Sales

  • Jun 2016 - Jul 2017



Radisson Hotel & Suites Sydney

• Hospitality
• 1 - 100 Employee

• Sales and Marketing

  • Apr 2015 - May 2016



Rising Stars Sports & Travel Management

• Sydney, Australia

• Sales Contracts Manager

  • Jun 2013 - Sep 2014



Meriton Suites

• Australia
• Hotels and Motels
• 300 - 400 Employee

• Reservations Consultant

  • Jan 2010 - May 2013

  Reservation System used – EPITOME • Support and provide superior Customer service via phones, e-mails and faxes as a receiver and caller • Use questioning and listening skills that support effective telephone communication. • Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects. • Understand the impact of attitude in handling calls and written communication professionally • Effectively deal with job stress, angry callers, and upset customers • Use the most appropriate way to communicate with different behaviour types on the telephone and develop creative sale techniques. • Apply the elements of building positive rapport with different types of customers over the phone. • Apply the proper telephone etiquette to satisfy various customer situations. • Negotiate and provide quotations/contracts for short and long term accommodation to Corporate clients and large firms. • Create reservations using the booking systems. • Issue confirmations, invoices and follow-up any outstanding accounts and or payments • Meeting or exceeding sales quotas /KPIs • Remain updated on product knowledge; • Grow existing account base; and educate customers through detailed explanations/descriptions verbally and written. Show less



Trafalgar Travel

• Guernsey
• Leisure, Travel & Tourism
• 200 - 300 Employee

• London Reception Centre ( Various)

  • Apr 2008 - May 2009

  TRAFALGER TOURS UK – London Reception Centre The Travel Corporation offered me an opportunity to work at the London Reception Centre in the UK, provided me with the accommodation for which I worked and paid rent. The opportunity allowed me to gain insight in the work life experience of another country as well as travel to many cities in Europe and road trips around the UK. Working in the London Reception Centre I assisted with organising , creating and providing documentation to travellers (local and international) who were due to travel on a Trafalger tour, arranging Hotel pick up/drop offs, provide local tour information/bookings and assist whenever possible in providing the best service to our clients. Show less



Creative Holidays

• Travel Arrangements
• 1 - 100 Employee

• Reservations Supervisor - 4 month relief

  • Nov 2007 - Feb 2008

  Position Held – Reservations Team Leader (Relief 4 months)• Create and Monitor Employment Development Plans and summarise and report Performance data.• Identify unacceptable performance and/or behaviour and instigate appropriate coaching and or formal counselling processes to address• Manage employee attendance and adherence to schedule to ensure resources are utilised effectively and communicate relevant departments.• Take incoming customer calls when necessary• Provide Opportunities that encourage active employee participation in achieving team goals and targets• Coordinate/conduct regular team meetings when required• Conduct “real time” monitoring of phone ques and move resources as appropriate to maintain service level agreements• Lead by example and act as a positive role model for team Show less

• Reservations Consultant

  • Oct 2006 - Nov 2007

  Positions Held: Reservations Consultant (All destinations)• To process customer bookings and answer customer enquiries efficiently and accurately by utilising all available resources. • Appropriately action customer correspondence from multimedia sources, whilst maintaining service levels and turnaround times • Action and maintain airline queues • To consistently provide excellence in service and sales to all internal and external Travel Corporation customers. • To maintain accurate and comprehensive product information in order to answer customer enquiries. • Consistently meet or exceed required individual, team or organisational KPIs and quantitative performance standards. • Ensure service standards are met by maintaining personal adherence to schedule. • To participate in ongoing learning and development activities. Where possible these will be scheduled within work time, but due to competing business demands may occur outside regular business hours. • To support open communication and continuous improvement by providing feedback to management about potential opportunities or issues, such as; customer feedback, system faults, brochure errors etc. • To promote a safe and healthy work environment, supportive of company policies, including but not limited to Occupational Health and Safety Show less



Adventure World

• Australia
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Reservations Consultant - Indian Subcontinent Specialist

  • 2004 - 2006

  • To process customer bookings and answer customer enquiries efficiently and accurately by utilising all available resources. • Appropriately action customer correspondence from multimedia sources, whilst maintaining service levels and turnaround times • Action and maintain airline queues • To consistently provide excellence in service and sales to all internal and external Travel Corporation customers. • Provide back office support to reservations enquiries and bookings. • To maintain accurate and comprehensive product information in order to answer customer enquiries. • Consistently meet or exceed required individual, team or organisational KPIs and quantitative performance standards. • Support all Call Centre Operations departments as or when required. • Ensure service standards are met by maintaining personal adherence to schedule. • To participate in ongoing learning and development activities. Where possible these will be scheduled within work time, but due to competing business demands may occur outside regular business hours. • To support open communication and continuous improvement by providing feedback to management about potential opportunities or issues, such as; customer feedback, system faults, brochure errors etc. • All other duties as reasonably required by management. • To promote a safe and healthy work environment, supportive of company policies, including but not limited to Occupational Health and Safety Show less