Label Account Manager

• Mar 2020 - Present

- be the first point of contact with our clients (Producers/Record Labels) to develop and maintain a solid and lasting relationship (including all French-speaking clients in their native language)- deal with a wide range of Client queries relating to their Catalog’s declaration, their revenues and how Collecting societies work; gather feedback from Client in order to improve our product accordingly- set up a clear, regular and automatized communication with our clients- support clients in setting up of their account, importing, updating and correcting their catalog in our system, through API, CSV import, manual entry- prepare clients' metadata for Collecting Societies in the various formats required, as well as quality control- communicate directly with Collecting Societies to ensure revenues and efficiency are maximised- detect, test, analyse and report potential bugs following IT/QA good practices- solve conflicting claims and negotiate with the right holders;- analyse label revenues to improve our business development. Promote and extend our service to the existing clients – contract extension (new territories) and performer service.- create and execute a strategy to prospect and acquire new labels. Manage prospective clients from multiple sources including company and client referrals, online inquiries, event attendees and direct outreach

Copyright Officer

• May 2018 - Feb 2020

· Supporting music creators in accurately and swiftly getting paid based on an optimal data set· Verifying, comparing and updating copyright data of composers, authors and their publishers in our database· Consolidating copyright claims from different sources to create an accurate data set that can be used by our customers to distribute royalties· Contacting customers and publishers to clarify and resolve data issues· Updating catalogues on behalf of customer publishers and resolving disputes/duplicate claims· Helping publishers to understand the correct process for registering their claims and agreements in the ICE database

French Helpdesk Analyst

• Jun 2017 - Apr 2018

· Answer incoming Helpdesk calls and/or monitor email log and provide resolution to the customer’s query, problem or complaint through to completion.· Log calls accurately and document incident information within the Call Tracking System ensuring there is a sufficient audit trail for all customer communications· Re-key IT help requests into the Helpdesk system and act as a client advocate for escalated system and technical issues.· Ensure all scheduled calls are followed up efficiently and within specified response time.· Escalate customer complaints to Team Leader· Adhere to knowledge management workflows, escalation and notification standards.· Generate weekly/monthly/ad hoc helpdesk reports· Work in a team environment supporting team objective to provide first class support to business users across multiple European locations.· Assist clients in an efficient, courteous and pleasant manner with all queries

T&E Analyst

• Feb 2017 - Jun 2017

- Carry out checks between expenses reported and receipts received. - Carry out compliance checks against the Global and Local Travel policies of our clients - Make adjustments to the expense claims as necessary and inform the employee of these changes - Raise queries about expenses that do not comply with policy, to the employee by email, and resolve these queries once the employee has provided the necessary information. - Meet and exceed agreed productivity and quality targets. - Maintain the utmost confidentiality regarding data contained on the Clients invoices

Documentation Control Analyst Assistant

• Sep 2016 - Feb 2017

Senior Bar Staff

• Nov 2014 - Feb 2017

Bartending, managing a float, managing staff, creating a roster, ordering stock, organising staff wages, receiving deliveries Bartending, managing a float, managing staff, creating a roster, ordering stock, organising staff wages, receiving deliveries

Assistant (Work Experience)

• Mar 2011 - Mar 2011