Service Desk Technician

• Apr 2019 - Present

My current role require me to provide solutions to customers' IT problems by taking ownership of service requests. This requires that I provide first class service to customer while using my technical knowledge to provide first time resolutions.I prioritise and manage workload from calls, customer portals and emails to ensure SLAs are met. I use my technical knowledge to identify priority incidents and escalate appropriately.I also assist in the creation of knowledge based article that can be used to solve or to inform my colleagues. I also will occasionally travel to customer sites for project or onsite support. Show less

Technical Remote Specialist I

• Jan 2018 - Apr 2019

My Current role is to provide IT Technical Remote Support to thousands of internal and external customers. The customers I deal with are based in several European countries such Belgium, Ireland, Italy, Luxembourg, Spain, as well as across the United Kingdom. My current Responsiblities include: - Field Incoming Help Requests Handling incoming queries and help requests from end users over the phone or via email. I take detailed notes of the issue that the users is experiencing, determine steps i can take to resolve the issue and managle thr flow of incoming support requests. This also includes asking questions to determin the scope of the issue. - Resolve IT Support Requests where it is possible I resolve the users issues as they arrive. this includes remotely accessing the users computer and making changes to their system and settings. In other cases, I will walk through the steps they can take to resolve the issue themselves. For other issues that are easier to solve i quickly come up with solution to resolve without the IT department taking further action. -Escalate Advanced Cases I have the to ability to assess each issue and be able to ecalate the request to IT support specialist and experts if i am unable to resolve the issue. i would do this by providing notes on the issue, the steps I have taken to try and resolve and my diagnosis of the users problem. -Maintain Service Records during the user support process, i would create and maintain detailed records of user issues with software and hardware with the help with tools such as HEAT call logging system and Service Manager. Show less

Bartender

• Aug 2015 - Mar 2018

This job requires that I have excellent customer service skills as the bar is one of the high end bars in Manchester. I have excellent cocktail recipe knowledge. This job requires that I have excellent customer service skills as the bar is one of the high end bars in Manchester. I have excellent cocktail recipe knowledge.

Sales Associate

• Aug 2015 - Sep 2016

This job required me to listen to what customers need and help them pick the best package. This would me that I would need to go the extra mile by offering products that are tailored to their needs. Working at this job I have gained the skill of working under pressure to meet daily and monthly targets. This job required me to listen to what customers need and help them pick the best package. This would me that I would need to go the extra mile by offering products that are tailored to their needs. Working at this job I have gained the skill of working under pressure to meet daily and monthly targets.

Computer Technician

• Jan 2015 - Aug 2015

This job required me to Install and configure appropriate software to specifications, be able to organise and schedule upgrades and maintenance without deterring others from completing their work. Other responsibilities were to develop and maintain local networks in ways that optimize performance and to check computer hardware such as to ensure functionality. This job required me to Install and configure appropriate software to specifications, be able to organise and schedule upgrades and maintenance without deterring others from completing their work. Other responsibilities were to develop and maintain local networks in ways that optimize performance and to check computer hardware such as to ensure functionality.

Lead Chef

• Jul 2012 - Jan 2015

Matchday Kiosk

• Aug 2013 - Jan 2014

Sales Assistant

• Jun 2012 - Sep 2012