Silas Witham

Front Desk Agent at Wentworth by the Sea, A Marriott Hotel & Spa
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Contact Information
us****@****om
(386) 825-5501
Location
Portsmouth, New Hampshire, United States, US

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Credentials

  • Certification in Hotel Industry Analytics (CHIA)
    American Hotel & Lodging Association
    Apr, 2023
    - Oct, 2024
  • Forbes Travel Guide Luxury Service
    Forbes Travel Guide
  • Microsoft Excel (Office 2019)
    Microsoft
  • Microsoft Powerpoint (Office 2019)
    Microsoft
  • Microsoft Word (Office 2019)
    Microsoft
  • ServSafe Alcohol
    ServSafe
  • ServSafe Food Handler
    ServSafe

Experience

  • Wentworth by the Sea Opal Collection
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Front Desk Agent
      • Jun 2022 - Present

      • Proficient in Marriott branded MARSHA POS System • Acted as concierge, showcasing local area attractions and suggesting recommendations • Aided in housekeeping and food and beverage departments during peak times to prevent any service delays • Curated memorable moments through personalized guest service touches • Proficient in Marriott branded MARSHA POS System • Acted as concierge, showcasing local area attractions and suggesting recommendations • Aided in housekeeping and food and beverage departments during peak times to prevent any service delays • Curated memorable moments through personalized guest service touches

  • Bridge Street Bistrot & Wine Bar
    • United States
    • Restaurants
    • Busser/ Food Server
      • Nov 2016 - Aug 2021

      • Multitasked in a high-speed and fast-paced environment • Communicated between front and back of the house for smooth and efficient mode of operation • Adhered to luxury guest service standards for guests • Navigated complexities of COVID and changes in business models to accommodate health and safety protocols • Multitasked in a high-speed and fast-paced environment • Communicated between front and back of the house for smooth and efficient mode of operation • Adhered to luxury guest service standards for guests • Navigated complexities of COVID and changes in business models to accommodate health and safety protocols

  • Witham Family Hotels
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Houseman, Housekeeper, Busser, Maintenance, Continental Breakfast
      • Jun 2016 - Aug 2021

      • Assisted with operational duties onsite between five different properties • Developed guest service skills and problem solving techniques • Awarded two Excellence in Service awards for outstanding guest service interactions • Collaborated with various departments to ensure guest needs were handled in a prompt and timely manner • Assisted with operational duties onsite between five different properties • Developed guest service skills and problem solving techniques • Awarded two Excellence in Service awards for outstanding guest service interactions • Collaborated with various departments to ensure guest needs were handled in a prompt and timely manner

Education

  • University of Denver
    Hospitality Administration/Management, Sophomore
    2021 - 2025
  • Portsmouth High School NH
    2017 - 2021

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