Platinum Business Partners Support - Fibre Activations Specialist

• Apr 2022 - Present

Lines Support Technician

• Oct 2019 - Apr 2022

Technical Support Agent

• Jun 2018 - Sep 2019

Technical support for ADSL, Fibre, Mobile, Hosting, Email, Router Configurations, Sales and LTE-A support.

Telkom Special Forces - Pinnacle Chat Technical Assurance Agent

• Jan 2017 - May 2018

Telkom Fixed Line Chat Technical Support - Senior AssociatePrimary role accountabilities:• Logging of Incidents and Service Requests, ensuring end to end management andownership of tickets• Manage call queues (Chats).• Deal with IT Related hardware and application support queries• Identify and escalate requests requiring urgent attention in order to resolve as quickly aspossible• Take ownership of user problems and follow-up with resolver groups and clients from startthrough a successful resolution.• Record details of all incidents, timeously and accurately paying attention to detail• Ensuring that an ongoing contribution toward positive customer satisfaction is achieved• Coordination of incidents and requests in order to meet Service Level Agreements• Liaise with various 3rd parties, internally and externally toward achieving resolution withinSLA• Adherence to call processes and procedures• Maintain adequate knowledge of operating systems and application software used bycustomers to provide high level support• Maintains and consistently demonstrates a general knowledge of service desk guidelines,processes and procedures• Display professional, helpful, responsive behavior and willingness to assist the customers at all times• Resolving Technical enquiries for ADSL, VDSL, Fibre, FLLA, LTE, Email and Router Configurations for Telkom Clients.

Senior Associate - Pinnacle Technical Support Agent

• Jan 2016 - May 2018

Technical SupportFixedline, Fibre and Pinnacle Assurance Agent Primary role accountabilities:• Logging of Incidents and Service Requests, ensuring end to end management andownership of tickets• Manage call queues Pinnacle Assurance (Call Centre).• Deal with IT Related hardware and application support queries• Identify and escalate requests requiring urgent attention in order to resolve as quickly aspossible• Take ownership of user problems and follow-up with resolver groups and clients from startthrough a successful resolution.• Record details of all incidents, timeously and accurately paying attention to detail• Ensuring that an ongoing contribution toward positive customer satisfaction is achieved• Coordination of incidents and requests in order to meet Service Level Agreements• Liaise with various 3rd parties, internally and externally toward achieving resolution withinSLA• Adherence to call processes and procedures• Maintain adequate knowledge of operating systems and application software used bycustomers to provide high level support• Maintains and consistently demonstrates a general knowledge of service desk guidelines,processes and procedures• Display professional, helpful, responsive behavior and willingness to assist the customers at all times• Resolving Technical enquiries for ADSL, VDSL, Fibre, FLLA, LTE, Email and Router Configurations for Telkom Clients.

Telkom Directory Services

• Jun 2015 - Dec 2015

Telkom Directory Services (1023)

Bartender

• Mar 2017 - Nov 2017

Bartender and Mixiologist Bartender and Mixiologist

IT Specialist, Attorney Assistant.

• Jan 2014 - Mar 2015

° Filling Clerk, Summons and Curatorship Applications, Para Legal work, Printing and Copying and Sending Letters. ° Bookings Administrator ° Marketing Manager ° IT Technician ° Website Administrator I was responsible to market and turn around the poor performance of the lodges/B&B running at a loss for approximately three years from its inception in 2010 and I managed within six months to make a profit of +- R 500 000 due to the extensive work in Marketing, Website Administration, Bookings Admin, Helping to get the Bed and Breakfast Graded with Three Stars by the TGCSA by Ms Fyna Mazula from TGCSA. I pride myself in over exceeding my employers/clients expectations, and i always excel in a conducive environment for me to reach the fullest of the task / job potential and go over and above in most cases.

Bartender

• Sep 2012 - Feb 2013

Cocktail Bar _ Cocktail Maker Cocktail Bar _ Cocktail Maker

Operations Assistant

• Oct 2010 - Feb 2012

Liason To Client such as Governmental Departments Runner Operations Assistant Official Liason To Client such as Governmental Departments Runner Operations Assistant Official

Bartender

• Nov 2010 - Feb 2011

Bartending Cocktail Maker Bartending Cocktail Maker