Experience

Software Finder

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success Manager

  • May 2023 - Present

  Lead generation, managing teams and making sure targets are met, training, setting up demos for clients. Client services and client retention. Lead generation, managing teams and making sure targets are met, training, setting up demos for clients. Client services and client retention.



Motive

• United States
• Software Development
• 700 & Above Employee

• Regional Sales Manager

  • Mar 2020 - Oct 2022

  Hired as a Senior Manager, I was responsible for managing teams to achieve their goals as well as extracting optimum performance out of my Account Executives. During my time with Motive, I exceeded my team target MoM, QoQ, thereby making sure my team stayed on top. Hired as a Senior Manager, I was responsible for managing teams to achieve their goals as well as extracting optimum performance out of my Account Executives. During my time with Motive, I exceeded my team target MoM, QoQ, thereby making sure my team stayed on top.



Media Mileage FZE

• Dubai, United Arab Emirates

• Business Development Manager

  • Aug 2016 - Jan 2020

  Looking after different aspects of online and digital marketing. I am responsible for starting up Media Mileage’s new product called ‘Missnosale.com’. Key responsibilities include, executing the business plan, financial modelling and competitor analysis. The designing and making of the website and android/ios apps. The hiring and training of the staff to effectively run the operation. • Overlooking the project from a business perspective in collacoration with a creative agency. Looking after different aspects of online and digital marketing. I am responsible for starting up Media Mileage’s new product called ‘Missnosale.com’. Key responsibilities include, executing the business plan, financial modelling and competitor analysis. The designing and making of the website and android/ios apps. The hiring and training of the staff to effectively run the operation. • Overlooking the project from a business perspective in collacoration with a creative agency.



ActiveKey Solutions

• Lahore, Pakistan

• Country Manager

  • Jan 2005 - Apr 2016

  I started the Pakistan operations in 2005 by setting up the CareMed offices in Pakistan, hired all the Pakistan staff, which included resources for Operations, call center agents, HR and quality assurance. I was responsible for all recruitment and HR policies, preparing all the training material, training all staff to provide maximum sales and customer services and overseeing all operations of the company on a day to day basis while directly reporting to the CEO and CFO (based in the United States). Show less



i2c Inc.

• United States
• Financial Services
• 700 & Above Employee

• Training and Quality Manager Contact Centre

  • May 2003 - Jun 2005

  Hiring and training all new hires for all sales as well as support. Head of Recruitment and Training as well as making HR policies for the entire contact center. Leading teams to give product support and provide sales at optimum levels. Handling all complaints and identifying priority escalatory issues. Completing all call logs and call reports and providing trainings for further improvements Hiring and training all new hires for all sales as well as support. Head of Recruitment and Training as well as making HR policies for the entire contact center. Leading teams to give product support and provide sales at optimum levels. Handling all complaints and identifying priority escalatory issues. Completing all call logs and call reports and providing trainings for further improvements



Align Technology

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• The Resource Group / Product Support

  • May 2001 - Mar 2003

  Taking inbound and outbound sales calls coming in from the United States at Align Technology. Provided customer support under FDA rules and regulations. Linking the patient with the doctor and providing the necessary information about the product and how it can be feasible for the client. Taking credit card orders and processing them at The Resource Group in collaboration with Alert Communications in the United States for over 500 companies. Taking inbound and outbound sales calls coming in from the United States at Align Technology. Provided customer support under FDA rules and regulations. Linking the patient with the doctor and providing the necessary information about the product and how it can be feasible for the client. Taking credit card orders and processing them at The Resource Group in collaboration with Alert Communications in the United States for over 500 companies.



Pearl Continental Hotel Lahore

• Lahore, Pakistan

• Front Desk Supervisor

  • Aug 1996 - Sep 2000

  Managed Client Services at the Front Desk and handled all corporate sales. Worked at Concierge, Sales, Reception & Reservations and trained all new hires. Managed Client Services at the Front Desk and handled all corporate sales. Worked at Concierge, Sales, Reception & Reservations and trained all new hires.