own business

• Jun 2019 - Present

Business Partner Business Partner

IT SUPPPORT ENGINEER

• Aug 2013 - Jun 2019

• Providing Level 1 and Level 2 support.• Managing Active Directory.• Controlling and managing Cisco Wireless LAN Controller.• Managing daily routine task of IT service Desk.• Hardware and software configuration support, IT support to the Ufone employees.• Managing and resolving interaction logged in “HP service manager” application.• Have experience on LAN, WAN, Communication of computers• Escalating complaints to second level Support teams such as System Operations and Network Team.• Marinating record of all IT assets located on locations.• Configuring IT assets for newly hired users.• Network Management and Troubleshooting.• Installing and configuring desktop/laptop hardware, operating systems and applications.• Monitoring and maintaining computer systems.

Technical Support Engineer

• Apr 2011 - Jun 2019

Knowledge about all the software hardware related issues,troubleshooting, Monitoring and solution of all kind of IR’s Support MS-Windows, MS-outlook, MS-office, etc.Knowledge of all Technical software (installation & commission)Troubleshooting system and network problems and diagnosing and solving hardware/software faults.Remotely solution of all IR’s by using windows Net meeting® and Microsoft LiveFollowing diagrams and written instructions to repair a fault or set up a system.Supporting the roll-out of new applications.Giving Technical support regarding IT issues to all the Technical departmentSetting up new users' accounts and profiles and dealing with password issues.Responding within time limits to call-outs or IR's.Prioritizing and managing many open cases at one time.Provides highest level of Technical Support when necessary.Testing and evaluating new technology and softwares.

In accounts

• Apr 2003 - Sep 2003