Experience

Synnex New Zealand

• New Zealand
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Internal Account Manager

  • Mar 2021 - Present



Synnex Australia

• Australia
• IT Services and IT Consulting
• 200 - 300 Employee

• Internal Account Manager, Commercial Sales

  • Mar 2019 - Present

  • Building strong relationships with commercial portfolio customers and managing the relationship between vender and reseller. • Analysing potential new business and market opportunities by initiating customer contact to pursue sales opportunities.• Work with commercial portfolio customers to create new solution opportunities and use IT product knowledge and solution selling to drive sales revenue.• Overseeing customer account management, including negotiating contracts and agreements to maximise sales revenue• Formulate account strategies to increase value proposition from Synnex.• Reporting monthly regarding developing account portfolio highlighting strength, competition and opportunities.• Negotiating and delivering promotions for upselling and gaining orders.• Ensuring monthly and quarterly sales targets are consistently achieved through cross selling and upselling products offered by Synnex for the territory and region.



DHL Express

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Network Control Agent

  • Mar 2018 - Mar 2019

  • Analysing all incoming freight to generate future sales leads and revenue growth for the business.• Managing all incoming freight to ensure effective handling in a timely manner.• Responsible for providing support to both internal and external customers.• Achievement of DHL Global standards and programs.• Proactively manage impact on network and minimise risk on a daily basis.• Timely processing of freight and network to ensure agreed transit times are met.• Security Airline procedures are followed as well as all government and airline regulations in relation to the transportation of cargo by air and road are met.• Investigation of all lost and found shipments in a timely manner.

• New Business Assurance Executive

  • Jan 2014 - Mar 2018

  • Responsible for the revenue retention and development of new business accounts.• Work closely with the Sales Team on the growth of new, lost and inactive customers. • Support the team and the Telesales Manager to achieve key productivity measures across the department.• Grow and gain new business targets by ensuring call number targets are achieved daily. • Liaise and work closely with Sales channels and other departments within DHL to ensure that a full cost-effective service is maintained and that the new business target is achieved.• Combine sales skills with DHL product and service knowledge and convert the maximum prospect leads into accounts, emphasising those with maximum revenue potential, to increase the size and quality of DHL’s account holders.

• eCommerce Helpdesk Executive

  • Apr 2014 - Jan 2015

  • Address and resolve all inbound and outbound helpdesk queries on the Customer Facing IT applications to resolve technical issues.• Use GSN to log and record all customer enquiries. • Assist and guide customers in the setting up of the Customer Facing IT tools and customer management reports. • Assist customers in trouble shooting queries and problems on our IT tools. • Arrange eTool demonstrations online for customers who are potential FTB.• Ensure all internal staff are aware and trained on all Customer Facing IT tools. • Publish all new services and features available within our tools on the NZ Hot off the Express and for the Sales team to promote awareness.

• Key Accounts Executive

  • May 2009 - Apr 2014

  • Tracing shipments out of transit time for stakeholders.• Provide tailor made reports highlighting any shipments in transit and having any delays.• Ensuring all Emails and Calls are handled correctly and within the agreed SLA.• Ensuring all urgent shipments are pre-custom cleared and ready for delivery upon arrival. • Relationship building with Sales Representatives, Custom Brokers, Operations and other stakeholders around the business.• Ensuring all inbound and out bound Remote Booking jobs are booked in correctly in an efficient manner.• Following up on all missed collection for Remote bookings from NZ and overseas and updating the stakeholders accordingly.• Handle escalations and customer complaint resolutions in a timely manner from NZ and overseas via Remote booking.• Provide solutions to meet customer needs.• Up sell SII and TDD on every customer contact to ensure business profitability.• Interact with key stakeholders like customs, sales, dispatchers, drivers and accounts to resolve any issues with the shipments in a timely manner.