Experience

FutureLog AG

• Switzerland
• Software Development
• 1 - 100 Employee

• Senior Customer Success Manager

  • Jun 2022 - Present

• Customer Success Manager (Project Deployment)

  • Jan 2022 - Jun 2022

• Customer Success Manager (E-Business)

  • Aug 2021 - Dec 2021

  United Arab Emirates



HWH Hospitality Investments

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Inventory Control Manager

  • Jan 2021 - Jul 2021

  Dubai, United Arab Emirates



Alghanim Industries - Food and Beverage

• Kuwait
• Food and Beverage Services
• 100 - 200 Employee

• MDM & Cost Analyst (Middle East)

  • Jul 2015 - Dec 2020

  United Arab Emirates  Support the Supply Chain Management for order planning of the products related to new introductions, product change, existing SKU’s (analysing consumption and forecasted sales) and new market entry inventory levels  3PL landed cost reconciliations for the import shipments and local supplies  Support SCM & Marketing for order planning during New Product Development and Promotional Offer Events  Monitoring expiring & non-moving inventory, providing suggestive solutions to the… Show more  Support the Supply Chain Management for order planning of the products related to new introductions, product change, existing SKU’s (analysing consumption and forecasted sales) and new market entry inventory levels  3PL landed cost reconciliations for the import shipments and local supplies  Support SCM & Marketing for order planning during New Product Development and Promotional Offer Events  Monitoring expiring & non-moving inventory, providing suggestive solutions to the Operations manager on inventory depletion  Complete involvement in the recipe costings with the Training / Operations Manager  Support new market entry initiatives with detailed analytics projecting the business performance in terms of sales and margins  Ensuring strict compliance of company policy & procedures at operations level  Managing front and back end system automations, ensuring successful database migration  Administering complete cost functional areas related to Food & Beverage inventory management  Contributing in the investigation of any fraudulent activities providing complete support to the management to take respective actions  Reviewing policies and procedures on periodical basis and initiate changes wherever required along with the senior management approvals  Month end financial closing activities (inventory closing, SAP invoice booking, specific vendor reconciliations, margin reporting)  Perform restaurant audits (visits & centralized monitoring) on regular basis  Conduct periodic meeting with the operations team and area managers on controlling wastages and variances Show less



Landmark Group

• United Arab Emirates
• Retail
• 700 & Above Employee

• F & B Controller (UAE, Kuwait & Qatar)

  • Apr 2013 - Jul 2015

  Dubai • Design a system according to the requirement of the management, to maintain budgeted food & beverage cost percentage. • Cost benchmark analysis as per the brands performance on basis of selected business periods. •Implement cost control related SOP's for the organization. •Generate reports and identify possible reasons when results differ from anticipated targets. •To ensure that all information is provided freely to the Brand Managers/Brand Chefs to can take appropriate action… Show more • Design a system according to the requirement of the management, to maintain budgeted food & beverage cost percentage. • Cost benchmark analysis as per the brands performance on basis of selected business periods. •Implement cost control related SOP's for the organization. •Generate reports and identify possible reasons when results differ from anticipated targets. •To ensure that all information is provided freely to the Brand Managers/Brand Chefs to can take appropriate action in the event of adverse results. •Provide recommendations to the management related to profitability and product contribution margin by cost analytical reports. •Food and beverage cost reconciliations ensuring it is reflected correctly in the P&L. •Monitor food and beverage expenses, costs in all restaurants through analysis of P & L statements, daily sales, purchases, requisitions, and consumption. •Menu costing, menu pricing and mark-ups for food, beverage, retail and tobacco items. •Start to end inventory management process for all the brands and providing COGS report to the management (As per territory / brand/ individual outlets). •Provide scenario analysis to the management for all the promotions and offers, considering the targets to be achieved and its impact on the cost of sales. Show less



Skelmore Hospitality Group

• F & B Controller

  • Oct 2012 - Apr 2013

  Dubai •Develop the company’s inventory management process with the aim of controlling costs within budgetary limits. •Minimise overstocks to maximise availability in the right stock on category size level. •Costing of recipes prepared by the Executive Chef and provide budgeted selling price considering the cost budget factors of the organisation. •Prepare daily flash report of food costs and verify cost related issues. •Perform beverage and tobacco spot checks on random basis and… Show more •Develop the company’s inventory management process with the aim of controlling costs within budgetary limits. •Minimise overstocks to maximise availability in the right stock on category size level. •Costing of recipes prepared by the Executive Chef and provide budgeted selling price considering the cost budget factors of the organisation. •Prepare daily flash report of food costs and verify cost related issues. •Perform beverage and tobacco spot checks on random basis and investigate on the discrepancies. •Conduct month closing process by preparing a full set F&B cost report. Show less



Radisson Blu Edwardian, London

• United Kingdom
• Hospitality
• 200 - 300 Employee

• F & B Controller

  • Nov 2009 - Oct 2012

  London, United Kingdom •Monitor incoming of storage goods. •Processing invoices in the inventory management system. •Responsible for all procurement related to F&B operations. •Responsible for handling beverage cellar operations (Issuing beverages to the outlets, stock transfer documentation, re-ordering beverages, ordering non-food items, maintaining the par stock levels and daily beverage inventory checks). •Reconciliation of allowances, voids and discount vouchers. •Conference and banqueting stock… Show more •Monitor incoming of storage goods. •Processing invoices in the inventory management system. •Responsible for all procurement related to F&B operations. •Responsible for handling beverage cellar operations (Issuing beverages to the outlets, stock transfer documentation, re-ordering beverages, ordering non-food items, maintaining the par stock levels and daily beverage inventory checks). •Reconciliation of allowances, voids and discount vouchers. •Conference and banqueting stock control and charges reconciliation based on individual functions. •Conducting daily spot checks in the outlets and generate variance report further investigating on the variances. •Investigate on open transactions, offline transactions, split checks and long time duration bills. •Monitoring theoretical cost of goods sold on a daily basis and take corrective actions to achieve the cost affective targets. •Update food and beverage recipes in the inventory management system and recipe-linking to the POS . •Performing month end inventory in the outlets and preparing the COGS report for the management. •Review month end waste/spoilage and inventory reconciliation reports generating detailed analysis on any irregularities or variances. •Identify reasons for high/low food and beverage cost based on the periodic performance.

• F & B Assistant/Supervisor

  • Nov 2006 - Oct 2009

  London, United Kingdom • Execute outlet operations including food and beverage promotions, customer service and inventories. • To implement the consistent delivery of superior customer service through the Customer Service Programme. •To assist in maintaining and improving departmental operating standards. •To ensure that the department creates a professional impression to customers and team members. •To respond proactively to guest queries, ensuring appropriate action is taken in the… Show more • Execute outlet operations including food and beverage promotions, customer service and inventories. • To implement the consistent delivery of superior customer service through the Customer Service Programme. •To assist in maintaining and improving departmental operating standards. •To ensure that the department creates a professional impression to customers and team members. •To respond proactively to guest queries, ensuring appropriate action is taken in the absence of the manager/assistant, followed by effective communication •Responsible for training shift leaders for their assignments during all meal periods and events. •Provide assistance to the F&B Management in all menu preparations, kitchen rules, service standards, cleanliness and inventory control procedures. •Supervision duties including delegating responsibilities, scheduling, coaching, evaluating, interviewing, training and mentoring of the staff members. •Provide direct ‘hands-on’ cooking or prep work on the hot line if necessary to deliver quality, prompt food service as needed on busy events or meal periods.