Experience

KMD

• Italy
• Telecommunications
• 1 - 100 Employee

• Product Owner - Customer Experience

  • May 2022 - Present

  Creating better employee experience at KMD Group

• Project assistant w. responsibility for the onboarding process

  • Sep 2021 - Present

  Coordinating and optimizing a user driven onboarding project founded by internel IT and HR in KMD - I’ve worked with: - Creating user journeys - Stakeholder involvement- Facilitating collaboration between departments- Optimizing processes- Improving communication - Process mapping in Visio

• Student Worker

  • Nov 2020 - Jun 2021

  - Creating a better customer experince amongst employees in KMD- Creating & analyzing surveys to further present the results and create initiatives - Process development - Coordinating and planning workshops within a PO-community

• Intern

  • Sep 2020 - Nov 2020

  - Creating a better customer experince amongst employees in KMD- Creating & analyzing surveys to further present the results and create initiatives - Process development - Coordinating and planning workshops within a PO-community



DGI

• Advertising Services
• 1 - 100 Employee

• Fitness instructor

  • Oct 2016 - Feb 2020

  - Dance & Fitness instructor - Dance & Fitness instructor



TOP-TOY A/S

• 1 - 100 Employee

• Customer Service Sales Assistant

  • Mar 2012 - Dec 2018

  - Customer Service - Creating spaces in relation to getting higher sales- Finding the right products for the customers by understanding their needs and wishes - Customer Service - Creating spaces in relation to getting higher sales- Finding the right products for the customers by understanding their needs and wishes



The Boss Shop

• Australia
• Retail
• 1 - 100 Employee

• Assistant

  • Apr 2016 - Sep 2018

  - Customer Service - Accountant assistant - Instagram content - Customer Service - Accountant assistant - Instagram content



Aalborg Skøjteløber Forening

• Hjælpetræner/assisterende træner

  • Aug 2002 - May 2018

  - Planning, executing and evaluating training for both kids and adults - Supervising and cooedinating with parents - Planning, executing and evaluating training for both kids and adults - Supervising and cooedinating with parents



Korrekt design

• Business Owner

  • Sep 2014 - Feb 2016

  - Understanding the customer needs and creating custom designs - Being the single point of contact - Creating sales- Creating and designing the website - Coordinating production in relation to sales We had customers like: Biomio Organic Bistro & Bandholm Hotel - Understanding the customer needs and creating custom designs - Being the single point of contact - Creating sales- Creating and designing the website - Coordinating production in relation to sales We had customers like: Biomio Organic Bistro & Bandholm Hotel