Experience

The Experience Department

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• AV Support Coordinator

  • Dec 2021 - Present

  Providing full administration and purchasing support to the Audio-Visual Department. I am working with some of the biggest brands in the travel and tourism industry. Supporting and focusing on all aspects of the procurement of goods and services. Providing full administration and purchasing support to the Audio-Visual Department. I am working with some of the biggest brands in the travel and tourism industry. Supporting and focusing on all aspects of the procurement of goods and services.



Kuehne+Nagel

• Switzerland
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Specialist

  • Mar 2021 - Feb 2022

  Arranging the international carriage of commercial goods via Air, Sea, and Road, on behalf of importers and exporters, so that the freight arrives at its destination in good condition, at the right time, and in the most cost-effective way. Arranging the international carriage of commercial goods via Air, Sea, and Road, on behalf of importers and exporters, so that the freight arrives at its destination in good condition, at the right time, and in the most cost-effective way.



Self-employed

• Small Business Owner

  • Apr 2020 - Apr 2021

  Main responsibilities: - Designing, baking and decorating all orders- Establishing and managing all aspects of business, financial and creative operations from the inception of the concept- Developing brand identity and quality-control expectations- Identifying targeted clientele; maintained social, networking and trade marketing- Communicating with independent and wholesale customers Main responsibilities: - Designing, baking and decorating all orders- Establishing and managing all aspects of business, financial and creative operations from the inception of the concept- Developing brand identity and quality-control expectations- Identifying targeted clientele; maintained social, networking and trade marketing- Communicating with independent and wholesale customers



Funrise

• United States
• Manufacturing
• 1 - 100 Employee

• Administrative Coordinator

  • Nov 2018 - Jan 2020

  At Funrise International, I have gained an entirely new set of experience in business to the retail environment. Building relationships with many different customers to gain a thorough understanding of needs and delivery time scales. Coordinating shipments for well know UK companies such as Amazon, Ocado, John Lewis, Asda etc. Main responsibilities :- Processing all UK customer orders in SXE/Infor system, order releasing in Logistic ERP system- Responding to customer enquiries- Building relationships with sales agents and retail customers- Producing report as required, filling up customer line forms- Creating and updating existing customer profiles- Liaising with various internal departments across the business- Supporting and assisting other teams/projects as requested- Creating and updating product catalogues, prices and product information in Amazon Vendor Central (Amazon E-commerce), Ocado, John Lewis and other big retail companies- Supporting the finance department, chasing overdue invoices, performing credit checks, requesting credit notes- Liaising with key freight stakeholders, requesting booking slots via email or phone, providing POD’s- Creating documentation for freight shipments – manifests, bill of lading, delivery notes, pallet labels- Handling all inbound and outbound calls- Dealing with any director, sales agents, warehouse, and customer queries in regard to the orders, product codes, samples, deliveries, prices, payments, discounts, and spreadsheets



Beta Distribution Plc

• United Kingdom
• Retail Office Equipment
• 1 - 100 Employee

• Sales Support/Customer Service

  • Apr 2017 - Oct 2018

  Main responsibilities :- Processing all UK customer orders - Ensuring orders are released, expediting order exceptions, processing Direct Debit orders - Producing daily backorder reports, price list maintenance (ensuring price files are run and are up-to-date) - Liaising with key freight stakeholders, requesting booking slots via email or phone, providing POD’s- Supporting the finance department with customer billing queries - Maintaining and updating information on the company CRM system - Answering and resolving customer service queries, complaints, issues regarding orders already placed - Supporting and assisting other teams/projects as requested - Keeping account managers informed of any problems or issuesthat customers might raise during a call, such as late deliveries or faulty products



Academy Class

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Sales Support Specialist

  • Jan 2015 - Apr 2017

  Main responsibilities:- Dealing with customer queries regarding courses- Booking candidates for their courses and assessments- Monitoring quotes, orders, sales bookings and booking amendments- Providing quotes to potential clients- Maintaining and updating information on the company CRM system- Planning and coordinating training courses/trainers- Sending confirmation of courses to candidates and trainers- Posting relevant materials to trainers- Creating and posting certificates of training- Producing and providing sales reports and statistics spreadsheets- Ensuring that clients have paid for the training they booked- Coordinating the follow up of inbound sales leads- Handling all inbound and outbound calls- Supporting marketing activities- Updating the website on a weekly basis- Preparing training rooms for upcoming events- Meet and greet candidates



Robin

• Lithuania
• Business Consulting and Services
• 1 - 100 Employee

• International Recruitment Consultant

  • Jun 2012 - Jan 2015

  Main responsibilities:- Managing a high volume of applications for permanent and contract roles- Pro-actively generating a talent pool of skilled individuals relevant to the needs of the business - Pre-screening candidates and scheduling interviews- Meeting candidates face to face- Interviewing candidates - Maintaining and updating candidates information on the CRM system- Building relationships with existing and new clients- Liaising with partners in Netherland, Belgium, Germany and Bulgaria- Running recruitment campaigns- Handling all inbound and outbound calls- Arranging Business Travel and accommodation abroad