Travel Consultant

• May 2023 - Present

- Collaborate closely with clients to identify their travel preferences, interests, and requirements, resulting in bespoke travel packages for Europe Market ( Italian and Spanish ) - Plan and organize all aspects of travel, including flight bookings, accommodations, ground transportation, and tour activities. - Utilize extensive knowledge of various destinations to suggest unique experiences and hidden gems to enrich clients' journeys. -Cultivate strong relationships with travel partners and suppliers to negotiate competitive rates and exclusive offers for clients. - Coordinated group travel arrangements, managing logistics and providing on-site support for events - Provided travelers with essential travel information, including visa requirements, local customs, and safety guidelines. - Prepared and distributed comprehensive travel materials, such as itineraries, destination guides, and packing tips. - Making invoices while the client deal with the quotation Show less

Reservation Supervisor

• Nov 2019 - Mar 2023

-Supervise small reservations team consist of 13 agents to boost their performance to achieve quality bookings - Assist in the recruitment and selection of new agents within the department - Perform assessments for agents - Handle and resolve client complaints in a timely and professional manner - Train new and underperforming agents to improve performance - Manage, motivate and maintain positive relationships between agents - Supervise and direct data collection strategies - Key success was helping the team achieve monthly targets through effective leadership and team collaboration Show less

Assistant Manager

• Oct 2018 - Nov 2019

- Directly supervised staff and provided excellent employee service- Processed insurance claims and conducted performance appraisals and assessments- Managed and maintained positive relationships between employees- Assisted with website management and made cooperative agreements with other companies- Handled and resolved client complaints in a timely and professional manner- Maintained up-to-date client data and generated reports related to client activities- Managed OTA (Online Travel Agency) bookings and reservations Show less

Assistan Operational Manager

• Oct 2018 - Sep 2019

Reservations Specialist

• Apr 2017 - Apr 2018

- Advised and assisted customers in selecting travel options that best suit their needs - Promoted and sold reservation services to customers - Assisted with travel itinerary planning by suggesting local tourist attractions and places of interest - Resolved any issues that may arise with reservations or bookings - Made reservations for customers based on their requirements and budgetary allowances - Advised and assisted customers in selecting travel options that best suit their needs - Promoted and sold reservation services to customers - Assisted with travel itinerary planning by suggesting local tourist attractions and places of interest - Resolved any issues that may arise with reservations or bookings - Made reservations for customers based on their requirements and budgetary allowances

Customer Service Specialist

• Jun 2016 - Sep 2016

- Provided excellent customer service by handling information inquiries, reservations, ticketing, passenger check-in, baggage check-in, and aircraft preparation for all Advanced Airlines (AA) passengers and potential guests. - Resolved problems and issues in a timely and professional manner, ensuring customer satisfaction. - Demonstrated excellent communication and interpersonal skills in handling customer inquiries and issues. - Provided excellent customer service by handling information inquiries, reservations, ticketing, passenger check-in, baggage check-in, and aircraft preparation for all Advanced Airlines (AA) passengers and potential guests. - Resolved problems and issues in a timely and professional manner, ensuring customer satisfaction. - Demonstrated excellent communication and interpersonal skills in handling customer inquiries and issues.