VP of IT & Marketing Services

• May 2023 - Present

Manager of IT & Marketing Services

• Jun 1999 - Jul 2023

Hired as Network Administrator in June 1999 to assist in implementation and manage organization’s LAN, infrastructure, internet-based services, and all systems. Led IT projects from conception to completion, while consistently achieving goals. Involved in implementation of enterprise system and CRM projects in 2003. Provided high-service levels in delivery of helpdesk support services with service-centric focus. Responsible for corporate IT security, management of the corporate firewall, VPN, malware protection, server and PC hardware and software deployments, including Exchange and SQL servers. Mentored, supervised, and trained IT staff and interns.An initial member of the organization’s Cultural Committee from 2007 to 2009. Facilitated in effort towards improvement of company culture and initiative to provide a great working environment; also assisted in the creation of a conflict resolution process.Promoted to IT Manager and the Leadership Team in 2008 to align use of technology with organization’s goals and solve business issues. Document functionality of existing systems and liaise with IT vendors and staff to implement enterprise systems functionality changes. Annually create fiscally responsible IT budget and initiate purchasing of all IT-related and telecom services. Negotiate equipment and service contracts to stay at or below budget. Responsible for IT staffing, and create and update departmental job descriptions.In 2009, received promotion to Manager of IT & Marketing Services to manage the marketing services team and oversee the delivery of marketing services with focus on providing leadership and a voice to the department, benefit from synergies between marketing and technology to improve departmental capabilities, provide high-quality consistent branding throughout business units, and oversee the electronic marketing efforts, including our online web presence. Show less

Director of Management Information Systems

• Jul 1996 - May 1999

Began as a computer technician. Implemented and managed the office network, provided network and systems helpdesk support, performed software and hardware installations, completed data backups/logging and system recovery. Was promoted a year in and was responsible for technology-related staffing, budgeting, and purchasing decisions. Managed 3 information system employees and interns. Provided training to office and teaching staff. Worked with organization's senior administrative staff to implement a variety of industry-specific software providing data and information for reporting purposes. Show less

Technical Support and Computer Instructor

• Jan 1995 - Aug 1996

At Language and Computer Lab, from 1/95 - 8/96: Completed routine maintenance of IBM PC's and Apple computers, responsible for resolving technical hardware and software issues, including updating virus protection and removal. Performed installations of software and peripherals. Assisted faculty and students on the use of computer applications, including WordPerfect, Internet, and email in PC, Mac, and VAX environments. At Library, from 9/95 - 6/96: Assisted faculty and students in the use of library resources and databases for research and class projects. As Computer Instructor at the Continuing Education department, from 2/96 - 6/96: Instructed several classes with students from various ages in several computer applications. Also involved in a College-High School linkage program, with a high school named Health Opportunities Program, to educate High School students in basic computer information while in a university setting. Show less