Senior Solutions Manager

• Oct 2022 - Present

Senior Solution Manager

• Jul 2021 - Present

• Engagement with customers together with account manager to identify business objective/ demands, and propose best fit technical ICT solution on a variety of focus areas including co-location, cross border connectivity, network optimisation, workplace productivity solution as well as cloud adoption. • Collaboration with both internal and external delivery team as well as strategic partners to provide technical assessment of solution proposal together with prove of concept (POC) when necessary. • Responsible for all the pre-sales activities role in pitching the technical solution to customers. Show less

Business IT Solution Manager

• Oct 2019 - Jul 2021

• Rich experience of cloud infrastructure service solution design, includes compute resources, databases, storage, network connectivity • Expertise in both traditional and new cloud connectivity technologies (DIA, MPLS VPN, VPN, SD-WAN). • Tasked as Tier 2 Consultant to support all solution engineers located in 15 countries of AP regions for ultimate solution design which fit customers’ requirement with lower risk profile. • Highly competent in problem solving and communication skills in daily with cross functional teams in different geographical areas virtually to ensure project fulfilment. Show less

Business Development Manager of cloud solution

• Jul 2016 - Oct 2019

• Analyse the AP markets requirement on cloud solution and prepare relevant case studies to support the local sales team in solution proposal. • Work together with solution engineers to brief the product advantages and how solution benefits customer at local markets. • Demonstrate the solution to solve customer's problem with Prove of Concept (POC) enabled for customer. • Project management of service delivery from both internal support team and vendors. • WAN optimization solution building with oversea service provider. Show less

Delivery Project Manager of Global Fixed Assets

• Nov 2014 - Apr 2016

• Responsible for the overall operation spending across the Global Fixed Asset team which stationed in China and Philippines. • Working closely together with all first line managers and sending country on cost and risk control across the competency. • Provide constructive ideas to improve cost performance by cost saving in the org, coordinating with managers for implementation. • Built and led a team of 12 accounting engineers to handle the asset retirement process of the organization which is an initiative of cost efficiency by reassigning less complicated task to lower skilled workforce. Show less

Quality & Transformation Manager of IT services (JP region)

• Mar 2013 - Nov 2014

• Focus on Operations strategy, Delivery transformation, delivery model for new on-board services from IBM Japan business unit.• Conduct assessment on the end to end operation process in different service competency via LEAN methodology with a team of 3 QA members.• Report the assessment findings with high mgmt., then with the respective service competency leads for improvement action plan to address the “defects” as well as none valuable tasks that reasoned higher rate of work errors. Work efficiency has improved 12.5% and around 30% of common work errors were successfully avoided through the initiatives.• Responsible to implement continual improvement work approach through “Kaizen” methodology in all service competencies, to encourage operation person’s voices to further improve the work effectiveness. Show less