팀장

• Mar 2018 - Present

Customer Support Specialist

• Apr 2017 - Sep 2017

• Resolve guest issues and complaints in a timely, courteous and professional manner • Handle inbound calls and e-mails regarding reservation requests, questions and service complaints from customers. • Maintain and update records of all customer interactions • Resolve guest issues and complaints in a timely, courteous and professional manner • Handle inbound calls and e-mails regarding reservation requests, questions and service complaints from customers. • Maintain and update records of all customer interactions

Operations Team Leader Wild Wadi Waterpark

• Jul 2007 - Aug 2011

•Response to any kind of guest enquiries, key-role in handling emergency situations, complaint handling, assisting line staff during busy periods •Responsible for maintaining high results in the Customer Satisfaction Index for the water park, leading 50 colleagues per shift, performance –management trough coaching, appraisals and if necessary disciplinary follow-up. •Preventive action to ensure a smooth and safe daily operation which includes on-site inspections, spot-check on colleague knowledge, compliance with all Health-Safety regulations Show less

Customer Service Administrator

• Oct 2006 - Jun 2007

•Maintain grow positive customer and partner relationships. •Liaising with clients to ascertain their precise event requirements. •Coordinating staffing requirements, staff briefings and trainings. •Coordinating venue management, catering and sponsorship. •Maintain grow positive customer and partner relationships. •Liaising with clients to ascertain their precise event requirements. •Coordinating staffing requirements, staff briefings and trainings. •Coordinating venue management, catering and sponsorship.

Public Relations/ Coaching Staff

• Sep 2004 - Apr 2005

•Organizing of team-events & incentives •Planning and organizing of the seasonal school or company camps •Servicing of new and existing clients / accounts to ensure repeat business •Deliver accurate and timely brand messages and new wares to customers •Organizing of team-events & incentives •Planning and organizing of the seasonal school or company camps •Servicing of new and existing clients / accounts to ensure repeat business •Deliver accurate and timely brand messages and new wares to customers

Fitness club Assistant manager/ Trainer

• May 2002 - Aug 2004

•Evaluating individuals' abilities, needs, and physical conditions, and developing suitable training programs to meet any special requirements •Instructing and teaching group exercise classes and individuals (Personal Trainer) •Explaining and enforcing of safety rules and regulations, the use of exercise equipment •Promoting the health club through membership sales, consulting existing clients to maintain the customer satisfaction, establishing and providing program and marketing initiatives •Ensured the success of the product and continued quality of service to members •Creating and consistently (monthly) developing the individual training plans of our members according to” Inbody’s” exam result •Leading and supervising of 7 instructors, training new employees, rostering, overseeing the daily operation Show less

Founder

• May 2000 - Jul 2003

My responsibilities included planning lectures, training new employees and business metters. My responsibilities included planning lectures, training new employees and business metters.