Experience

Damion Lloyd Studio

• United States
• Photography
• 1 - 100 Employee

• Ecommerce Project Manager

  • Oct 2022 - Present

  Fullerton, California, United States



Better

• United States
• Financial Services
• 700 & Above Employee

• Purchase Pre-lock FHA Auditor, Operations (Special Program in addition to Current Role)

  • Feb 2022 - Oct 2022

  Irvine, California, United States This role is on top of also being an End-to End Coordinator. •Review FHA loans to see if they met specific qualification to move forward. I was the only person in the entire organization that was responsible for this. •Worked with Senior management and Underwriters to determine if loans were eligible to move forward based off of credit and risk analysis •Conducted audits on internal controls and developed reports on findings. •Identified weaknesses of existing control systems… Show more This role is on top of also being an End-to End Coordinator. •Review FHA loans to see if they met specific qualification to move forward. I was the only person in the entire organization that was responsible for this. •Worked with Senior management and Underwriters to determine if loans were eligible to move forward based off of credit and risk analysis •Conducted audits on internal controls and developed reports on findings. •Identified weaknesses of existing control systems and made suggestions for remediation

• Purchase End-To-End Coordinator, Operations

  • Aug 2021 - Feb 2022

  Irvine, California, United States As an E2E coordinator, you play an important role in moving loans from lock to fund. Similar to the Processing Expert Role (PE's), you are essentially the project manager of the loan. The only key difference is that you are no longer customer facing (unless needed) and now are working with mainly internal teams. Additionally, you now have ownership of the loan from the time the rate is locked in, all the way until the loan is fully funded. Responsibilities: •Pipeline Management… Show more As an E2E coordinator, you play an important role in moving loans from lock to fund. Similar to the Processing Expert Role (PE's), you are essentially the project manager of the loan. The only key difference is that you are no longer customer facing (unless needed) and now are working with mainly internal teams. Additionally, you now have ownership of the loan from the time the rate is locked in, all the way until the loan is fully funded. Responsibilities: •Pipeline Management •Proactively provide updates to Home Advisor (HA) on file statuses •Clear change of circumstance tasks and relay any pricing / loan eligibility impacts to HA •Internal communication and expediting with third parties by calling and emailing •Order lock extensions & relaying any borrower costs to HA •Monitor and resolve suspensions with path forward and relay to HA what is needed •Outbound tasks to give the customer a place to upload docs •Withdraw and decline files •Resolve QC items blocking the loan from closing •Assisting with funding roadblocks / status updates •Review Power of Attorney Goals: •Advancing - Review all documents uploaded by the customer and completes inbound tasks in a timely manner. •Troubleshooting - The E2E is the subject matter expert who is able to solve problems efficiently and exhaustively when they arise throughout the loan cycle. They leverage their knowledge of lending guidelines to get creative and encourage the forward progression of the loan. •Expediting - Stay organized around third party items and properly utilizes the escalation channel to keep the loan on track for it's intended closing date. •Team Communication - Consult internal teams by providing proactive / clear communication and detailed background information to the HA so they are equipped to empower the customer to make an informed decision. An E2E also collaborates with underwriters on suspense resolution and escalating third-party tasks to Collateral and Core Services for completion.

• Processing Expert, Operations

  • Jul 2020 - Aug 2021

  Costa Mesa, California, United States Processing Experts are the heart of the operations team. The Processing Expert (otherwise known as Loan Processor) is the direct line of contact between the client and the underwriter and, in the case of Better, our online mortgage platform. We provide the client with support and clarification in a variety of communication channels. As the key point of contact for customers/agents on each loan file, Processing Expert’s hold the ownership and responsibility to push loan files through to closing.… Show more Processing Experts are the heart of the operations team. The Processing Expert (otherwise known as Loan Processor) is the direct line of contact between the client and the underwriter and, in the case of Better, our online mortgage platform. We provide the client with support and clarification in a variety of communication channels. As the key point of contact for customers/agents on each loan file, Processing Expert’s hold the ownership and responsibility to push loan files through to closing. There are various daily tasks and overall production goals that Processing Experts must prioritize. Mission statement: We advocate for the consumer and make seamless a reality. Goals: •Increase overall Net Promoter Scores (NPS) and improve the customer experience •Provide Processing Experts ownership of their daily cadence and responsibilities •Drive production to meet monthly goals •Connect the customer to our product. •Understand and communicate client needs •Provide feedback on our tech Other roles and responsibilities: •Proactively calling, emailing and texting clients with updates regarding their loan •Restructuring loans that are suspended or underqualified •Troubleshooting daily issues / problems that arise with the loan qualification (if necessary) •Denying loans via phone call, email and text while maintaining professionalism and empathy •Ensure all necessary third party items are completed on time •Ensure the loan is set up successfully for the Closing Expert

• Processing Expert Associate, Operations

  • Jan 2020 - Jun 2020

  Costa Mesa, California Once the Sales team successfully locks in a market rate for a new client, the PEA (Processing Expert associate) is the next point of contact for the customer. Clients are eager to ask questions about the process or have questions that might be very specific to their situation. It is the PEA's responsibility to guide customers, set proper expectations, and notate any pertinent information that may be useful for the entire team. Other roles and responsibilities: • Verifying the identity… Show more Once the Sales team successfully locks in a market rate for a new client, the PEA (Processing Expert associate) is the next point of contact for the customer. Clients are eager to ask questions about the process or have questions that might be very specific to their situation. It is the PEA's responsibility to guide customers, set proper expectations, and notate any pertinent information that may be useful for the entire team. Other roles and responsibilities: • Verifying the identity of the client and clearing fraud alerts on the credit report. • Updating the entire team on the day to day of the loan. • Ensure all third party items such an appraisal, insurance and HOA documents (if applicable) and more are ordered. • Retain the borrower if they mention they are "shopping" with other lenders. • Assisting the Processing Expert in matching competitive loan estimates. • Collect Initial Documents required for Underwriting review from the client. • Make the customer feel important and like they are the only file you are handling - no matter the workload! This role is highly customer service based and sets the tone for the rest of the process for the client as it is important to not only set proper expectations but also make a great first impression. Key Highlights: • Company wide recognition for being an overall top performer month-to-month. • Company wide recognition for the fastest cycle time for the month of May.



Central Bar

• Lead Bartender

  • Dec 2018 - Jan 2020

  Tustin, California • Mixologists of craft cocktails. • 5 star customer service while handling 50+ seated bar. • Handled bookkeeping. • Weekly and monthly stocking / organization of bar. • Responsible for training all new hires and barbacks • In charge of closing out and locking up entire bar as well as updating books with sales for the day



Cory Bennett Design

• Interior Design Internship

  • May 2019 - Dec 2019

  Orange County, California In this role I worked along side the CEO/Owner both in office and on site. I took on various tasks such as handling online orders and organizing revenue for the company. I frequently spoke with clients via phone and in person regarding purchases, pricing, fabric etc to help make their vision a reality!



Little Onion Mexican Restaurant

• Bartender

  • Sep 2017 - Mar 2019

  Santa Ana, Ca. This was a smaller family owned business that serves authentic mexican food! I started working here as hostess and within a few months moved up to the bartender role. This restaurant had a small 6 seater bar and I was also in charge of 6 tables so I had to toggle back and forth between serving and bartending.



California State Parks

• United States
• Government Administration
• 700 & Above Employee

• State Parks Lifeguard

  • May 2017 - Aug 2017

  Perris, California Ensured safety of 100+ swimmers and reacted quickly to all emergency situations. CPR Certified. AED certified.



Lake Elsinore Storm

• United States
• Spectator Sports
• 1 - 100 Employee

• Promotional Team

  • Apr 2014 - Nov 2016

  Lake Elsinore, Ca. The Promotional Team of Storm Stadium played many roles! This was a seasonal job that required being present for every game. You are the first face that guests see when they walk through the gates! I worked with a group of enthusiastic people who were in charge of hyping up the crowd, setting up and hosting on field events, choosing guests for the game events, passing out flyers or the weekly sponsored products, studying our latest sponsors and promoting their products on the field and at the… Show more The Promotional Team of Storm Stadium played many roles! This was a seasonal job that required being present for every game. You are the first face that guests see when they walk through the gates! I worked with a group of enthusiastic people who were in charge of hyping up the crowd, setting up and hosting on field events, choosing guests for the game events, passing out flyers or the weekly sponsored products, studying our latest sponsors and promoting their products on the field and at the gate entrance. Show less