Customer Success Lead

• Sep 2023 - Present

Account Manager

• Feb 2022 - Aug 2023

Client Success Manager

• Nov 2020 - Feb 2022

Senior Consultant

• Aug 2019 - Oct 2020

• Manage post-sales relationships through strong relationship-building, project management, and execution of projects• Able to analyze client needs and develop relevant strategies to achieve client success• Develop tools, methodologies and assets for project delivery including designing weekly status forum with material to facilitate accelerated execution of key workstreams• Implementing transition and build out of existing project management to the project team including refining governance structures and establishing detailed project plans for multiple workstreams• Experience managing and supporting the professional development of a team of junior staff • Experience engaging with senior stakeholders and communicating status to leadership • Able to effectively work independently as well as in team-based environments to solve complex problems Show less

Advisory Consultant

• Oct 2016 - Aug 2019

• Create and manage procedures for documenting to support key processes and achieve overall goals around system changes and enhancements• Develop high-level roadmap to support the planning and implementation of new technology and associated business changes• Exceptional verbal and written communication skills, including presenting and training abilities• Invited based on her relationships and knowledge of the client to travel to Switzerland to perform a two day lab with a top 5 Global Bank on the structure of their data architecture for their liquidity and funding functions Show less

Division I Student Athlete - Varsity Swimming and Diving

• Sep 2012 - May 2016

-Train 20+ hours a week year round while carrying a rigorous academic course load-Developed valuable time management and leadership skills-Competed at Big Ten Championships sophomore, junior, and senior year

Camp Counselor

• Jun 2014 - Jul 2015

-Supervised and was responsible for campers while they were at camps, including pool time, in the dorms, and during meals-Coached and motivated students to learn and develop new skills

Staff Member

• May 2015 - Aug 2015

-Responsible for processing multiple customer orders, maintaining a balanced cash register and keeping workstation neat and orderly -Responsible for processing multiple customer orders, maintaining a balanced cash register and keeping workstation neat and orderly

Instructor

• Jun 2010 - Aug 2013

Planned and executed group and private lessons for children ages 3-12 Planned and executed group and private lessons for children ages 3-12