Account Manager

• Jul 2023 - Present

Customer Success Manager

• Feb 2023 - Jun 2023

- Managed and maintained excellent relationships with a diverse portfolio of customers - Conducted regular account reviews and developed playbooks and action plans to ensure customer success and retention - Collaborated cross-functionally with teams to resolve customer issues and improve internal processes - Delivered comprehensive product training sessions to customers to increase user adoption and engagement - Conducted quarterly business reviews with customers to present key… Show more - Managed and maintained excellent relationships with a diverse portfolio of customers - Conducted regular account reviews and developed playbooks and action plans to ensure customer success and retention - Collaborated cross-functionally with teams to resolve customer issues and improve internal processes - Delivered comprehensive product training sessions to customers to increase user adoption and engagement - Conducted quarterly business reviews with customers to present key metrics that showcase value delivered and identify opportunities for future growth and ROI

Strategic Marketing Analyst

• Jan 2022 - Feb 2023

- Leveraged data-driven insights to develop and optimize content marketing strategies across many different industries - Built and maintained strong relationships with customers, serving as their primary contact for all professional services-related inquiries - Collaborated with cross-functional teams to provide insights from customer engagements, contributing to product enhancements and roadmap planning. - Performed a variety of professional services, including web content… Show more - Leveraged data-driven insights to develop and optimize content marketing strategies across many different industries - Built and maintained strong relationships with customers, serving as their primary contact for all professional services-related inquiries - Collaborated with cross-functional teams to provide insights from customer engagements, contributing to product enhancements and roadmap planning. - Performed a variety of professional services, including web content publishing, SEO-focused content audits, content strategy building

Marketing Specialist

• May 2018 - Dec 2021

-Manage SEO efforts including website, blog, and landing page optimization - Manage social media accounts to generate a strong online presence - Create, analyze, and report on digital marketing campaigns - Collaborate with the marketing team on content creation such as blogs, eBooks, webpages, marketing emails, and more - Coordinate trade show sponsorships efforts including asset creation, logistics, reporting, and vendor relationships -Manage SEO efforts including website, blog, and landing page optimization - Manage social media accounts to generate a strong online presence - Create, analyze, and report on digital marketing campaigns - Collaborate with the marketing team on content creation such as blogs, eBooks, webpages, marketing emails, and more - Coordinate trade show sponsorships efforts including asset creation, logistics, reporting, and vendor relationships

Marketing Intern

• Aug 2017 - Dec 2017

- Develop and provide the sales team with pitch materials such as PowerPoints, product guides, and flyers - Provide customer service at major events through problem-solving, communication, and relationship building - Create engaging content for a variety of platforms such as the website, flyers, blogs, and social media - Strategize with the marketing and sales teams to provide clients with the right information at the right time - Develop and provide the sales team with pitch materials such as PowerPoints, product guides, and flyers - Provide customer service at major events through problem-solving, communication, and relationship building - Create engaging content for a variety of platforms such as the website, flyers, blogs, and social media - Strategize with the marketing and sales teams to provide clients with the right information at the right time

Field Marketing Intern

• Mar 2017 - Oct 2017

- Ensure customers’ enjoyment and satisfaction by answering questions and providing facility informational sheets - Maintain positive relationships with event sponsors by responding to their requests for support and information - Provide and review event feedback from participants and employees to ensure future success of events - Build excitement for upcoming events and activities through various marketing efforts including the distribution of promotional items - Ensure customers’ enjoyment and satisfaction by answering questions and providing facility informational sheets - Maintain positive relationships with event sponsors by responding to their requests for support and information - Provide and review event feedback from participants and employees to ensure future success of events - Build excitement for upcoming events and activities through various marketing efforts including the distribution of promotional items

Resident Assistant

• Aug 2015 - May 2017

- Engage on-campus residents in academic, professional, and personal areas by providing and promoting events to foster community - Approach residents to develop and maintain strong relationships that benefit the resident’s experience - Create a friendly atmosphere for coworkers and residents by maintaining a positive and energetic attitude - Address policy issues through constructive conversation to promote a healthy and safe environment - Assist in the selection and training of… Show more - Engage on-campus residents in academic, professional, and personal areas by providing and promoting events to foster community - Approach residents to develop and maintain strong relationships that benefit the resident’s experience - Create a friendly atmosphere for coworkers and residents by maintaining a positive and energetic attitude - Address policy issues through constructive conversation to promote a healthy and safe environment - Assist in the selection and training of incoming RA’s through interviewing and presentations to ensure quality employees

Marketing Assistant

• Jan 2015 - Jul 2016

- Followed strict branding to create promotional print and digital media through the use of Adobe products - Collaborated with the Marketing Team in innovative ways to generate new ideas that catered to the audience - Managed Facebook, Instagram, and Twitter accounts using Hootsuite to generate a strong online presence - Provided a welcoming and informative customer experience through in-person, phone, or email conversations to guarantee high customer satisfaction