Experience

Uplift Education

• United States
• Education Administration Programs
• 700 & Above Employee

• Elementary School Teacher

  • Jul 2021 - Present



Elkins Elementary School

• United States
• Education Management
• 1 - 100 Employee

• Special Education Paraprofessional

  • Oct 2020 - Jul 2021



J.B. Hunt Transport Services, Inc.

• United States
• Truck Transportation
• 700 & Above Employee

• Fleet Manager

  • Nov 2017 - Sep 2019

  • Managed a fleet of 35 drivers. • Ensured 100% customer satisfaction, by collaborating with Logistics Coordinators and Account Representatives to meet on time deliveries and pickups. • Promoted and provided safety training while ensuring all drivers were operating within DOT regulations. • Investigated all collisions and reported DOT violations. Implements any disciplinary measures as needed. • Followed each driver’s route to ensure they effectively utilized their time and minimized delays while providing support to drivers while out in the field. Show less



Highland Homes

• United States
• Construction
• 700 & Above Employee

• Sales Assistant

  • Apr 2017 - Nov 2017

  • Greets all sales traffic and develops new sales leads in the absence of the Sales Counselor. • Processes change orders, and ensures builders are kept up to date with buyer changes. • Processing new sales contracts. • Point of contact for home buyers and realtors. • Supports Builders and Sales Counselors with additional projects. • Greets all sales traffic and develops new sales leads in the absence of the Sales Counselor. • Processes change orders, and ensures builders are kept up to date with buyer changes. • Processing new sales contracts. • Point of contact for home buyers and realtors. • Supports Builders and Sales Counselors with additional projects.



Bank of America

• United States
• Banking
• 700 & Above Employee

• Operations Analyst/Mortgage Servicing Specialist

  • Jun 2003 - Dec 2014

  Operations Analyst •Tracking and reporting results with a focus on policy adherence and QA/QC audits. •Document retrieval and analysis for the HAFA IR2 Project and QA/QC validation Captured lost revenue of $250,000,000 from 47,800 loans. •Increased QA/QC audit completion from 85% to 99.4% for Business Control. Subject Matter Expert for HAFA. •Expertise in Equator, AS400, Iportal, LAM and LPS. Member of the Control Tower team for collections call •Duties included creating strategies to mitigate forecasted staffing shortages; monitoring queues for unexpected spikes in call volume and communicating with various lines of business and vendors to pull in back-ups in order to prevent excessive hold times. •Responsible as an individual and as a team to meet service level goals for abandoned calls, average time to answer and overall service level, recognizing staffing trends and adjusting strategies to mitigate ensure queue efficiency. •Accountable for sending out various reports to management and lines of business. •Working individually and as a team with segment partners in order to ensure segment success. Mortgage Servicing Specialist II •Responsible for various functions within the Cash Remittance and Payoff departments including researching and posting payments. •Ensured all payoff requirements were met in order to meet investor compliance. •Processed T-Batch returns, which included requesting checks and wiring funds directly to borrowers bank accounts. •Completed automated loan payoff processes which included identifying errors and posting payoff funds totaling as much as $30 million a day. •Responsible for daily payment reconciliation. Customer Service Representative •Averaged 80-100 calls daily in a fast paced call center environment. •Trained in HELOC, Private Label, Subserviced, Interim Serviced, and Co-Branded loans. •Performed back office functions such as responding to paper correspondence and emails, Payment Research, and Survey Data Collection. Show less