Experience

CSS Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Relationship Coordinator

  • Feb 2019 - Present

  Gibbsboro NJ • Support Customer Relationship Team (CRM) to ensure all Customer Service activities are handled promptly, efficiently, and accurately. • Communicate daily with Clients on status of requests. • Work with other departments within the organization regarding Client requests. • Identify Client needs and options for streamlining both internal and external processes. • Handle various background screening processes including daily mailing and/or emailing of documents, obtaining approvals… Show more • Support Customer Relationship Team (CRM) to ensure all Customer Service activities are handled promptly, efficiently, and accurately. • Communicate daily with Clients on status of requests. • Work with other departments within the organization regarding Client requests. • Identify Client needs and options for streamlining both internal and external processes. • Handle various background screening processes including daily mailing and/or emailing of documents, obtaining approvals for services, etc. • Manage Client accounts that require updates and modifications. • Field daily inquiries and technical requests from Clients and Candidates quickly and ensure proper resolution. • Maintain a high-level of Client satisfaction • Assist with research on additional services as well as compliance guidelines • Create Customer facing “knowledge base” documents • Provide training for Clients on process and background platform • Additional ad hoc activities as needed Show less



Freedom Mortgage

• United States
• Financial Services
• 700 & Above Employee

• Customer Care Representative

  • Jan 2015 - Jun 2018

  Mount Laurel, New Jersey Answered inbound and make outbound calls in a call center environment scoring top ten rep every week in wrap up time of 30 seconds or less. Processed customer payments via telephone, ACH, and Website Responsible for working a research message system called CITs with a designated team of eight in which we responded to customer requests within established timelines in order to maintain service level expectations. Responsible for assuring all regulatory requirements are met… Show more Answered inbound and make outbound calls in a call center environment scoring top ten rep every week in wrap up time of 30 seconds or less. Processed customer payments via telephone, ACH, and Website Responsible for working a research message system called CITs with a designated team of eight in which we responded to customer requests within established timelines in order to maintain service level expectations. Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures including accounts 30+ days delinquent Worked with supervisors and higher management to implement new methods for improving our overall employee wrap up time and 100% quality of service to customers Provided written and verbal responses to customer inquiries as needed Provided 100% quality service and team work winning top team player award in my office location. Show less



Xerox

• Customer Care Specialist

  • Aug 2014 - Nov 2014

  Cherry Hill, Nj Health and Welfare administrative position supporting an external client Used a computerized system, responding to customer inquiries in a call center environment. Prepared and updated job descriptions and occupational classifications Gathered information, and have done researches to resolve inquiries and log customer calls. Informed customers about services available and assessed customer needs.



TRG

• HUD Specialist

  • Jun 2012 - Nov 2013

  Mount Laurel, NJ Worked independently while managing a full pipeline to meet a 2 hour Hud-1 completion requirement as part of the department's 24 hour overall turn time Prepared the Hud-1 settlement statement by creating the physical closing fileEntered all fees into the iclosing (proprietary) system Calculated and/or recorded, mortgage tax as applicable Calculated payoff amounts and ensured the files were in balance Ensured property taxes and home owners insurance that were due… Show more Worked independently while managing a full pipeline to meet a 2 hour Hud-1 completion requirement as part of the department's 24 hour overall turn time Prepared the Hud-1 settlement statement by creating the physical closing fileEntered all fees into the iclosing (proprietary) system Calculated and/or recorded, mortgage tax as applicable Calculated payoff amounts and ensured the files were in balance Ensured property taxes and home owners insurance that were due within 60 days of closing were inputted correctly Show less



Delaware State University

• United States
• Higher Education
• 700 & Above Employee

• Peer Assistant

  • Oct 2011 - May 2012

  Dover, DE Assisted with reconciliation of tenders and old contract accounts Reviewed contracts with past due balances or credit balances and compared agency reports with the system reports Ensured the accounts with the collection agencies were coded properly Calculated payment plans and keyed refunds Provided administrative assistance to collections manager



iSekurity, Inc.

• United States
• Security and Investigations
• 1 - 100 Employee

• Sales Representative

  • May 2011 - Aug 2011

  Marlton, NJ Prepared and delivered presentations of the product to customers, demonstrating strong communication skills Maintained confidentiality in guarding personal customer information Organized files with the product and customer information Managed accounts independently