Experience

Wayfair Professional

• United States
• Retail
• 100 - 200 Employee

• Receiving associate

  • Nov 2019 - Present

  Collaborate with procurement staff to list expected deliveriesReceive shipments and sign paperwork upon receiptUnload packages from incoming trucksInspect contents to ensure they are undamagedVerify packages according to order and invoices (quantity, quality, price etc.)Contact supplier or shipper if a mistake is identifiedAssume responsibility for returning unsatisfactory shipments or receiving replacementsLabel deliveries and allocate them to their designated placeEnsure invoices are signed and paid for satisfactory deliveriesMaintain accurate records and assist in inventory controlPick, sort, and ensure product goes to proper destination.



VisionQuest National

• United States
• Hospitals and Health Care

• Office clerk/intake coordinator

  • Nov 2019 - Jul 2020

  Managing and performing timely intake processes on referrals including completion of the referral page and family details page if applicableProviding assistance in tracking enrollment and supervising timelines by considering federal guidelines, completing various reports and forms, drafting mails and letters as well as resource materials to the families of the patientsCreating and maintaining database for well-organized assortment and retrieval of patients and line up details for outside agencies and internal staffMaintaining organizational system and filing for supervisorsParticipating in team meetings, handling correspondence, sharing meeting responsibilities, responding to routine requests, and assisting with the collaboration of professional learning and professional developmentRequest details from outside agencies for assisting the patients' familiesOrdering assessment and instructional equipment, supplies and materials for the staff in case of the absence of primary concerned personAnswer phones and greet clients warmly.Assist in filing duties.Perform basic bookkeeping duties.Compile financial records.



Emerson Ecologics

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Packaging associate

  • Oct 2019 - Nov 2019

  Collaborate with procurement staff to list expected deliveriesReceive shipments and sign paperwork upon receiptUnload packages from incoming trucksInspect contents to ensure they are undamagedVerify packages according to order and invoices (quantity, quality, price etc.)Contact supplier or shipper if a mistake is identifiedAssume responsibility for returning unsatisfactory shipments or receiving replacementsLabel deliveries and allocate them to their designated placeEnsure invoices are signed and paid for satisfactory deliveriesMaintain accurate records and assist in inventory control



Creative Solutions for Hope

• United States
• Mental Health Care
• 1 - 100 Employee

• Behavioral Therapist

  • Jun 2019 - Oct 2019

  • Assess patients’ background and therapy needs by conferring with them• Plan and execute ABA therapy programs in accordance to assessed needs• Implement behavior management techniques in conjunction with plan• Reinforce all concepts taught and ensure that patients understand the need for plan execution• Assist patients in acquiring academic or life skills• Write progress reports and report any unusual findings• Encourage patients to indulge in social activities• Maintain patient confidentiality at all times• Ensure that all patient data is file properly• Create and implement activities and encourage patients’ participation in the same• Ensure that any aggressive behavior is handled with absolute tact



Walker & Sons

• United States
• Motor Vehicle Manufacturing

• Customer Service Representative

  • Jun 2018 - Mar 2019

  Answering incoming phone calls at a highReport overpayments, underpayments, and other irregularities.Responding promptly to customerPresent cases and participate in their discussion at claim committee meetings.Acknowledging and resolving customer complaints. YouProcessing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Ensure customer satisfaction and provide professional customer support.Collect payments on past due bills.Create a list of people who have not made payments.Organize list according to severity of delinquency.Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.Call customers using telephone.Utilize computer systems to handle skip tracing.Inform clients of overdue accounts and amount currently owed.Attempt to collect payment.Review terms of sale or loan documents.Ensure all customer information is correct, including phone numbers and addresses.Listen to customer's story and determine if debt can be collected.Set up repayment plans and new terms of sale.Offer advice or refer customers to debt counselors.Record new commitment to repay debt.Send statements of delinquencies to credit bureau.Initiate repossession proceedings or hand over account to law practice that specializes in debt collection.Purge records if debt has been satisfied.Report satisfied debts to credit bureaus.Follow federal and state laws dealing with debt collection.Print reports for management.Purge records from deceased people.