Director Of Operations

• Jan 2016 - Present

Corporate Pilot

• Oct 2015 - Jun 2021

Director of Operations

• May 2012 - Jan 2016

- Implemented a new software program to integrate reservations, quote requests, pilot scheduling, aircraft scheduling, and maintenance scheduling. The integration of these aspects translated to a more seamless operation with better communication, a higher rate of private charter bookings, and additional control over the release of flights. - Introduced new customer service software that helped customer service agents increase bookings and customer satisfaction by 90%. - Maximized profits… Show more - Implemented a new software program to integrate reservations, quote requests, pilot scheduling, aircraft scheduling, and maintenance scheduling. The integration of these aspects translated to a more seamless operation with better communication, a higher rate of private charter bookings, and additional control over the release of flights. - Introduced new customer service software that helped customer service agents increase bookings and customer satisfaction by 90%. - Maximized profits by scheduling aircraft, pilots, and maintenance more efficiently. Efficiency was gained by minimizing empty legs, pilot down time, and scheduling maintenance during lulls in air service. - Consulted as the technical subject matter expert for best operating practices within an organization certified as an airline by the FAA. - Consulted as the technical subject matter expert for capital investments including new aircraft and equipment totaling over $2,000,000. - Supervised the purchase of aircraft and eventual integration into the airline while working with the FAA to ensure regulatory compliance Show less - Implemented a new software program to integrate reservations, quote requests, pilot scheduling, aircraft scheduling, and maintenance scheduling. The integration of these aspects translated to a more seamless operation with better communication, a higher rate of private charter bookings, and additional control over the release of flights. - Introduced new customer service software that helped customer service agents increase bookings and customer satisfaction by 90%. - Maximized profits… Show more - Implemented a new software program to integrate reservations, quote requests, pilot scheduling, aircraft scheduling, and maintenance scheduling. The integration of these aspects translated to a more seamless operation with better communication, a higher rate of private charter bookings, and additional control over the release of flights. - Introduced new customer service software that helped customer service agents increase bookings and customer satisfaction by 90%. - Maximized profits by scheduling aircraft, pilots, and maintenance more efficiently. Efficiency was gained by minimizing empty legs, pilot down time, and scheduling maintenance during lulls in air service. - Consulted as the technical subject matter expert for best operating practices within an organization certified as an airline by the FAA. - Consulted as the technical subject matter expert for capital investments including new aircraft and equipment totaling over $2,000,000. - Supervised the purchase of aircraft and eventual integration into the airline while working with the FAA to ensure regulatory compliance Show less

Director of Operations

• Oct 2010 - May 2012

- Designed and instituted initial employee training that increased customer satisfaction; aided in the hiring of 8 pilots, 4 mechanics, and 2 general support staff - Formulated new consumer driven programs that provided additional revenue streams. - Implemented risk assessment & risk management programs for 20 employees that resulted in no accidents over 18 months. - Upgraded the aircraft simulator program - Increased revenue by implementing a more efficient scheduling program. -… Show more - Designed and instituted initial employee training that increased customer satisfaction; aided in the hiring of 8 pilots, 4 mechanics, and 2 general support staff - Formulated new consumer driven programs that provided additional revenue streams. - Implemented risk assessment & risk management programs for 20 employees that resulted in no accidents over 18 months. - Upgraded the aircraft simulator program - Increased revenue by implementing a more efficient scheduling program. - Consulted as the technical subject matter expert for capital investments including new aircraft and equipment totaling over $15,000,000. - Developed cutting edge aviation curriculum for pilots at various levels of experience which resulted in hiring new management and implementation of a new flight school program - Developed and implemented a Flight Operations Manual for the corporate flight department, which allowed us to teach pilots the proper work rules and promote safety. - Performed acceptance inspections on new aircraft with manufacturer representatives. - Oversaw development of Reduced Vertical Separation Minimum (RVSM) programs for three turbine aircraft. - Liaised with the FAA on matters of safety, regulation, and outreach. Show less - Designed and instituted initial employee training that increased customer satisfaction; aided in the hiring of 8 pilots, 4 mechanics, and 2 general support staff - Formulated new consumer driven programs that provided additional revenue streams. - Implemented risk assessment & risk management programs for 20 employees that resulted in no accidents over 18 months. - Upgraded the aircraft simulator program - Increased revenue by implementing a more efficient scheduling program. -… Show more - Designed and instituted initial employee training that increased customer satisfaction; aided in the hiring of 8 pilots, 4 mechanics, and 2 general support staff - Formulated new consumer driven programs that provided additional revenue streams. - Implemented risk assessment & risk management programs for 20 employees that resulted in no accidents over 18 months. - Upgraded the aircraft simulator program - Increased revenue by implementing a more efficient scheduling program. - Consulted as the technical subject matter expert for capital investments including new aircraft and equipment totaling over $15,000,000. - Developed cutting edge aviation curriculum for pilots at various levels of experience which resulted in hiring new management and implementation of a new flight school program - Developed and implemented a Flight Operations Manual for the corporate flight department, which allowed us to teach pilots the proper work rules and promote safety. - Performed acceptance inspections on new aircraft with manufacturer representatives. - Oversaw development of Reduced Vertical Separation Minimum (RVSM) programs for three turbine aircraft. - Liaised with the FAA on matters of safety, regulation, and outreach. Show less

Vice President of Flight Operations

• Jan 2009 - Oct 2010

- Managed the day-to-day operations for a pilot school that included a $1,500,000 budget & 8 employees. - Increased the customer base by 90% by introducing international marketing strategies. - Implemented new aviation training contracts with international governments such as China, Mongolia, India, and Saudi Arabia. - Expanded the business to northern California and oversaw the setup, budget, policies, and operations of this site for one year. - Responsible for the FAA… Show more - Managed the day-to-day operations for a pilot school that included a $1,500,000 budget & 8 employees. - Increased the customer base by 90% by introducing international marketing strategies. - Implemented new aviation training contracts with international governments such as China, Mongolia, India, and Saudi Arabia. - Expanded the business to northern California and oversaw the setup, budget, policies, and operations of this site for one year. - Responsible for the FAA certification of the California site & worked closely with the FAA to ensure federal compliance mandates were met. - Developed and ran a competitive marketing campaign which ensured the fiscal health of the company while increasing the customer base.

President and Chief Flight Instructor

• Jan 2007 - Dec 2008

- Created the start-up budget, defined the company policy, and implementation at start-up. - Initiated marketing programs to expand market share worldwide. By offering our services worldwide, I was able to increase our customer base by 80%, which increased our fleet from one to 15 aircraft. - Established and negotiated consumer markets in India, Australia, New Zealand, Europe, and China. - Liaised with the Department of Homeland Security, Federal Bureau of Investigation, and the… Show more - Created the start-up budget, defined the company policy, and implementation at start-up. - Initiated marketing programs to expand market share worldwide. By offering our services worldwide, I was able to increase our customer base by 80%, which increased our fleet from one to 15 aircraft. - Established and negotiated consumer markets in India, Australia, New Zealand, Europe, and China. - Liaised with the Department of Homeland Security, Federal Bureau of Investigation, and the Transportation Safety Agency to ensure compliance of all state and Federal regulations -Oversaw the certification of the school by the FAA for operation under Part 141 of the regulations. -Developed a program to allow low-time pilots to gain operating experience in a CRJ-200 simulator as a bridge to airline employment. This program produced more than fifty qualified airline pilots. -Implemented and oversaw housing programs for clients traveling from worldwide destinations. -Adjusted company economic policy by reducing excess budgetary expenditures to ensure success during the financial downturn of 2008. - Implemented company policy with the Federal Student and Exchange Visitor Program to allow the company to grant foreign client I-20 forms in order to procure M-1 Visas. - Oversaw the implementation of a FAA approved Student Handbook and Training Course Outline, which further organized the company and streamlined the client experience.

President and Chief Pilot

• Apr 2003 - Nov 2008

- In building this company I established and implemented the start-up budget, formulated & implemented company policy, and within four years had assets & revenue valued at $750,000. - Prepared the initial Airline certification with the FAA and achieved successful certification in less than ten months beating the national average at the time by 8-14 months. - Developed, directed, and implementation a risk assessment and management program four three aircraft and five pilots. -… Show more - In building this company I established and implemented the start-up budget, formulated & implemented company policy, and within four years had assets & revenue valued at $750,000. - Prepared the initial Airline certification with the FAA and achieved successful certification in less than ten months beating the national average at the time by 8-14 months. - Developed, directed, and implementation a risk assessment and management program four three aircraft and five pilots. - Increased market share & revenue by: developing relationships with larger airline cargo operators, expanding route structure, implementing efficient aircraft and pilot scheduling. - Implemented new programs that reduced fuel costs by 15% and reduced aircraft maintenance by $25,000 annually. - Expanded the aircraft sales market, which added revenue of $18,000 annually. - Packaged, marketed, and sold the company at the height of its Midwest success. Show less - In building this company I established and implemented the start-up budget, formulated & implemented company policy, and within four years had assets & revenue valued at $750,000. - Prepared the initial Airline certification with the FAA and achieved successful certification in less than ten months beating the national average at the time by 8-14 months. - Developed, directed, and implementation a risk assessment and management program four three aircraft and five pilots. -… Show more - In building this company I established and implemented the start-up budget, formulated & implemented company policy, and within four years had assets & revenue valued at $750,000. - Prepared the initial Airline certification with the FAA and achieved successful certification in less than ten months beating the national average at the time by 8-14 months. - Developed, directed, and implementation a risk assessment and management program four three aircraft and five pilots. - Increased market share & revenue by: developing relationships with larger airline cargo operators, expanding route structure, implementing efficient aircraft and pilot scheduling. - Implemented new programs that reduced fuel costs by 15% and reduced aircraft maintenance by $25,000 annually. - Expanded the aircraft sales market, which added revenue of $18,000 annually. - Packaged, marketed, and sold the company at the height of its Midwest success. Show less

Assistant Chief Flight Instructor

• Jan 2005 - Nov 2005

- Oversaw initial Part 141 certification of the flight school by FAA - Adjusted company policy and motivated employees, which directly increased profitability by 15%. - Increased customer base by implementing web based marketing programs. - Instituted radically new programs to ensure customer satisfaction and continued patronage. - Assisted in the initial purchase & acceptance of a new turbine aircraft which allowed the company to expand into turbine aircraft management. -… Show more - Oversaw initial Part 141 certification of the flight school by FAA - Adjusted company policy and motivated employees, which directly increased profitability by 15%. - Increased customer base by implementing web based marketing programs. - Instituted radically new programs to ensure customer satisfaction and continued patronage. - Assisted in the initial purchase & acceptance of a new turbine aircraft which allowed the company to expand into turbine aircraft management. - Conceptualized a second-in-command program for turbine aircraft managed by the business. This program allowed lower time pilots to gain experience in turbine aircraft while flying with a more seasoned captain. Show less - Oversaw initial Part 141 certification of the flight school by FAA - Adjusted company policy and motivated employees, which directly increased profitability by 15%. - Increased customer base by implementing web based marketing programs. - Instituted radically new programs to ensure customer satisfaction and continued patronage. - Assisted in the initial purchase & acceptance of a new turbine aircraft which allowed the company to expand into turbine aircraft management. -… Show more - Oversaw initial Part 141 certification of the flight school by FAA - Adjusted company policy and motivated employees, which directly increased profitability by 15%. - Increased customer base by implementing web based marketing programs. - Instituted radically new programs to ensure customer satisfaction and continued patronage. - Assisted in the initial purchase & acceptance of a new turbine aircraft which allowed the company to expand into turbine aircraft management. - Conceptualized a second-in-command program for turbine aircraft managed by the business. This program allowed lower time pilots to gain experience in turbine aircraft while flying with a more seasoned captain. Show less

Pilot

• Aug 2002 - Apr 2003

Ramp Agent

• Nov 2001 - Aug 2002

Director of Outdoor Education

• May 2001 - Aug 2001