Assistant Store Manager

• Mar 2023 - Present

Retail Sales Assistant

• Aug 2022 - Present

▪️ Approach customers and sell products▪️ Process customer payments and refunds▪️ Maintain window displays and signage▪️ Process customer inquiries and complaints▪️ Ensure products are presentable and clean▪️ Receive deliveries and conduct stock checks ▪️ Be aware of shoplifting and payment or identity fraud

Customer Care Representative

• Jul 2019 - Apr 2022

▪️ Provide customer service support, including responding to emails and phone calls. ▪️ Perform data entry and record-keeping duties. ▪️ Handle a large volume of inbound calls in a timely manner. ▪️ Follow communication scripts and use knowledge of the Bank’s products and services to go off-script when necessary. ▪️ Identify customer needs, research issues, resolve complaints, and provide solutions. ▪️ Maintain ownership of calls throughout the lifecycle of the caller’s request, including follow-ups with end-users and escalation teams. ▪️ Prioritize tasks and identify areas for improvement for improved organisational efficiency. ▪️ Build positive relationships by going above and beyond with customer service, ensuring all questions, cancellations, and confirmations are addressed appropriately. ▪️ Meet daily personal/team qualitative and quantitative targets, and achieve all service, productivity, and quality objectives. Show less

Retail staff

• Feb 2017 - Dec 2020

▪️Maintain high standards for the company’s food safety and handling practices. ▪️Facilitating the proper organisation and cleanliness of venues. ▪️Manage food inventory and budget successfully to minimise surplus and/or wasted food. ▪️Providing exceptional customer service to high levels of members and guests. ▪️Processing transactions through the register and cash handling duties. ▪️Upholding any necessary safety precautions. ▪️Providing high levels of customer service. ▪️Providing relevant information to event attendees. Show less

Crew Member

• Aug 2018 - Mar 2019

Headspace Youth advisory comittee

• Dec 2015 - Mar 2018

Planning community events, Talking to people informing them of Head space services. Planning community events, Talking to people informing them of Head space services.