Director of Community Habilitation

• Jul 2019 - Present

Management Consultant

• Nov 2015 - Jul 2019

Director Of Operations

• May 2018 - Sep 2018

Devised a technology roadmap that provides stability and scalability to enhance long term corporate growth while saving an estimated $450,000 in IT expenditures over a five year period. Devised a technology roadmap that provides stability and scalability to enhance long term corporate growth while saving an estimated $450,000 in IT expenditures over a five year period.

Senior Business Analyst

• May 2015 - Nov 2015

Client: NJ based real estate investment firm.Company pays investors a 10% annual return on capital used to purchase large revenue generating properties. Estimated investment holdings of $1.5B • Identified operational inefficiencies impacting customer satisfaction and staff productivity due to arduous manual processes.• Recommended automated processes that would save an estimated 35% of office staff time in managing properties, calculating ROI and generating investor reports.Client: Long Island based workman’s compensation claims management firm.Company was losing highly profitable customers to competitors due to prolonged case closures.• Analyzed operational model and discovered inefficiencies that compromised profit margins due to inefficient internal operations.• Recommended streamlined claims management processes to expedite claim closure.• Identified a process to track time spent on client claims. Data to be used to determine profit margins.• Identified opportunities to reduce fraudulence in injury claims.

Co-Founder and Chief Operations Officer

• Jul 2011 - Apr 2015

• Conceived and launched a global non-profit training organization promoting public awareness and solutions addressing underlying causes putting teens at risk. • Built the organization’s infrastructure which included marketing, project management, finances, public relations, fundraising, product development and global expansion strategies.• Developed a global network with branches in the UK, Canada and across the US. • Conceived and launched a global non-profit training organization promoting public awareness and solutions addressing underlying causes putting teens at risk. • Built the organization’s infrastructure which included marketing, project management, finances, public relations, fundraising, product development and global expansion strategies.• Developed a global network with branches in the UK, Canada and across the US.

PMO Project Manager / Business Analyst

• Oct 2009 - Jul 2011

• Expanded Citigroup’s IT support training program to encompass 12 enterprise applications. • Developed a custom knowledge management tool using SharePoint.• Realized a 35% reduction in project tracking time across 12 large complex applications by replacing an Excel based tracking mechanism with a collaborative SharePoint solution. • Expanded Citigroup’s IT support training program to encompass 12 enterprise applications. • Developed a custom knowledge management tool using SharePoint.• Realized a 35% reduction in project tracking time across 12 large complex applications by replacing an Excel based tracking mechanism with a collaborative SharePoint solution.

Relationship Manager and Business Analyst, AVP

• Jun 2000 - Oct 2009

• Designed new production support hands-on training program. Benefits included: -Intellectual capital preservation despite developer and support staff attrition. -Compression of support staff learning curve from 4 years to 6 months. -Reduction in human error.• Achieved 99.9% SLA compliance by designing a proactive alerting system.• Convinced development management to provide production support training.• Averted production instability with new release management processes.• Prevented recurring outages by elimination of root causes.

Senior Business Analyst

• Nov 1995 - May 1999

Defined business requirements for the Sales Order Processing Systems Defined business requirements for the Sales Order Processing Systems

Business Process Analyst, Consultant

• Sep 1993 - Oct 1995

Reduced development costs by developing processes to expedite the delivery of the Global Part Pricing System. Reduced development costs by developing processes to expedite the delivery of the Global Part Pricing System.

Systems Analyst

• Jul 1990 - Aug 1993

Enabled the hospital's effort to reduce costs by developing processes to integrate off site clinics with the Hospital Information System. Enabled the hospital's effort to reduce costs by developing processes to integrate off site clinics with the Hospital Information System.

Business Analyst

• Jul 1988 - Jun 1990

Developed a dynamic broadcast rescheduling system to account for emergency bulletins impacting local show schedules across all 7 US time zones. Testing required over 1,000 unique scenarios. Developed a dynamic broadcast rescheduling system to account for emergency bulletins impacting local show schedules across all 7 US time zones. Testing required over 1,000 unique scenarios.

Systems Analyst

• Jun 1987 - Jul 1988

Developed the pricing management system for the first Off 5th satellite store initiative Developed the pricing management system for the first Off 5th satellite store initiative

Programmer Analyst, Consultant

• Aug 1984 - Jun 1987

For DB2 release 1.0, developed internal modules for DB2's "Rollback" function to enable automatic recovery. For DB2 release 1.0, developed internal modules for DB2's "Rollback" function to enable automatic recovery.