Experience

DailyObjects

• India
• Retail
• 1 - 100 Employee

• ORM and Social Media

  • May 2023 - Present

  Experienced ORM and Social Media Specialist | Customer Query Resolution | Brand Reputation Management 🔹 Proactive and results-oriented ORM and Social Media Specialist with a track record of delivering exceptional customer experiences and managing brand reputation across various digital platforms. 🔹 Skilled in handling all social media accounts, crafting engaging content, and effectively resolving customer queries to drive positive engagement and enhance brand loyalty. 🔹 Proficient in implementing strategic social media campaigns, monitoring online conversations, and leveraging analytics to optimize performance and identify growth opportunities. 🔹 Adept at utilizing social listening tools to gather insights, monitor sentiment, and respond swiftly to customer feedback, ensuring high customer satisfaction levels. 🔹 Experienced in crisis management, handling sensitive situations, and implementing effective strategies to mitigate reputational risks while maintaining brand integrity. 🔹 Strong communicator and relationship builder, adept at engaging with customers, collaborating cross-functionally, and maintaining a consistent brand voice. 🔹 Up-to-date with industry trends, best practices, and emerging platforms, continuously seeking opportunities to innovate and stay ahead in the ever-evolving digital landscape. Show less



Urban Company

• Belgium
• 1 - 100 Employee

• Customer experience- Operations

  • Jan 2020 - Apr 2023

  Customer Service Professional | Resolving Complaints | Retaining Customers | Delivering High-Quality Experiences 🔹 Dedicated and customer-centric professional with a proven track record in resolving customer complaints, retaining customers, and delivering exceptional service experiences. 🔹 Skilled in effectively managing customer inquiries, concerns, and escalations, employing strong problem-solving abilities to provide prompt and satisfactory resolutions. 🔹 Experienced in building rapport and nurturing relationships with customers, employing empathy, active listening, and clear communication to ensure their needs are understood and met. 🔹 Proficient in utilizing CRM systems and customer support tools to document interactions, track customer issues, and maintain accurate records for effective follow-up and resolution. 🔹 Demonstrated ability to remain calm and composed in high-pressure situations, addressing customer frustrations with patience, professionalism, and a commitment to service excellence. 🔹 Committed to exceeding customer expectations, going above and beyond to ensure their satisfaction and build long-term loyalty through personalized and tailored support. 🔹 Collaborative team player, adept at working cross-functionally with various departments to ensure a seamless and coordinated customer experience. 🔹 Continuously seeking opportunities for self-improvement and growth, keeping abreast of industry trends and best practices in customer service to enhance performance and contribute to organizational success. Show less



Praxis Services Pvt. Ltd.

• India
• Hospitality
• 300 - 400 Employee

• Reservations Sales Executive

  • Jul 2017 - Oct 2019

  Reservations Associate | Direct Bookings | Corporate Bookings | Group Bookings | Travel Agency Bookings 🔹 Accomplished Reservations Associate with expertise in handling reservations for multiple hotels, specializing in direct bookings, corporate bookings, group bookings, and travel agency bookings. 🔹 Proficient in managing end-to-end reservation processes, including inquiries, booking confirmations, modifications, and cancellations, ensuring seamless and efficient customer experiences. 🔹 Skilled in utilizing reservation management systems and software to accurately record and track reservations, manage room inventory, and generate reports for analysis and forecasting. 🔹 Experienced in working closely with corporate clients, travel agencies, and group coordinators to facilitate bookings, negotiate rates, and provide exceptional service tailored to their specific needs. 🔹 Adept at managing customer expectations, providing accurate information about hotel amenities, policies, and rates, and offering personalized recommendations to enhance their stay. 🔹 Proactive in identifying upselling and cross-selling opportunities to maximize revenue and guest satisfaction, promoting additional services and packages during the reservation process. 🔹 Strong communication and interpersonal skills, fostering positive relationships with clients, colleagues, and stakeholders to ensure a collaborative and customer-centric approach. 🔹 Detail-oriented and organized, ensuring accuracy in reservation data, payment processing, and documentation while maintaining the highest level of data privacy and security. 🔹 Continuously staying updated on industry trends, market demands, and competitor offerings to provide competitive rates and relevant information to customers. Show less



Jubilant FoodWorks Ltd.

• India
• Food & Beverages
• 700 & Above Employee

• Associate Guest Delight Manager - TM5

  • Aug 2014 - Dec 2015

  Associate Guest Delight Manager | Domino's Pizza (Jubilant FoodWorks Ltd) 🍕 Passionate Associate Guest Delight Manager with a focus on ensuring outstanding customer experiences at Domino's Pizza (Jubilant FoodWorks Ltd). 🍕 Skilled in managing guest interactions, handling inquiries, resolving complaints, and providing prompt and personalized solutions to ensure high levels of guest satisfaction. 🍕 Proficient in coordinating with cross-functional teams to ensure smooth operations, timely deliveries, and efficient guest service. 🍕 Experienced in maintaining service quality standards, implementing best practices, and continuously improving processes to enhance guest delight. 🍕 Adept at training and developing front-line staff to deliver exceptional service, fostering a positive work environment, and promoting a culture of guest-centricity. 🍕 Strong analytical abilities, utilizing guest feedback and data-driven insights to identify trends, areas for improvement, and opportunities to exceed guest expectations. 🍕 Collaborative communicator, adept at building relationships with guests, colleagues, and stakeholders to foster long-term loyalty and drive repeat business. 🍕 Proactive in identifying opportunities for upselling, cross-selling, and promoting new menu items or offers to enhance guest satisfaction and maximize revenue. 🍕 Committed to upholding brand standards, ensuring compliance with food safety regulations, and maintaining a clean and welcoming dining environment. 🍕 Continuously staying updated on industry trends, competitor activities, and emerging technologies to provide innovative solutions and enhance guest experiences. Show less