Experience

Co-creation Hub (CcHUB)

• Nigeria
• Information Technology & Services
• 1 - 100 Employee

• • Mar 2020 - Present

• • Sep 2018 - Present



Figma

• United States
• Design Services
• 700 & Above Employee

• Figma Africa Ambassador

  • Jul 2018 - Jan 2020

  As a Figma Ambassador, my role involves Sharing knowledge as a Senior designer by organising Meetups, Masterclasses and workshops to engage and inform budding and upcoming designers in my locality. As a Figma Ambassador, my role involves Sharing knowledge as a Senior designer by organising Meetups, Masterclasses and workshops to engage and inform budding and upcoming designers in my locality.



MyVoice.ng

• User Experience & Interface Designer

  • May 2017 - Apr 2018

  • Create wireframes, user flows, process flows, storyboards and site maps for websites. • Performed rapid prototyping by utilizing extensive knowledge of design tools. • Execute visual design stages from inception to final product hand-off to engineer. • Present and rationalized design concepts to peers and executive stakeholder. • Conceptualize original ideas and expand upon them to bring simplicity and user-friendliness into them. • Conduct user research and gather data pertaining to user related feedback and suggestions. Show less



Globacom

• Telecommunications
• 700 & Above Employee

• Customer Care Representative (Sales & Technical Support )

  • Aug 2014 - May 2017

  • Identifying, troubleshooting, resolving, and documenting user system issues • Maintaining customer satisfaction in every step of the service delivery • Utilizing remote monitoring and management software to resolve client requests • Documenting, reviewing, and improving existing or new procedures and workflows • Responding to client support request calls and emails: • Updating service work notes • Prioritizing work to resolve complex support client issues • Establishing a high level of personal credibility and building strong relationships • Providing updates, status, and completion information to IT Manager • Installing, supporting, configuring, evaluating, maintaining, monitoring, and analyzing systems and software (Mobile and Desktop). Show less



Comet Communications ltd

• United Kingdom
• Public Relations and Communications Services

• IT Operations Personnel

  • Jul 2012 - Jul 2014

  Researched issues on various computer systems and databases to resolve complaints and answer inquiries. * Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. * Displayed courtesy and strong interpersonal skills with all customer interactions in order to boost sales. * Initiated and managed a mobile device technical support and content management help-desk. * Resolved mobile software issues and complaints (iOS, Android and Windows). * Resolved product/policy issues and shared benefits of new technology. Show less