Experience

Trivium Education Service (P) LTD.

• India
• Education Administration Programs
• 100 - 200 Employee

• Team Manager

  • Apr 2011 - Present

  Handling the process-Addressing issues such as attrition prevention, meeting performance matrices, team motivation and overall development of the team. Planning and coordinating with sourcing on all business requirements. Preparing and presenting weekly and monthly business review. Coordinating training from an operations purview Creating action plans based on performance and analysis Identifying training requirement Designing Training Material Reporting the standing of the floor in terms of CPMs to the client on a daily basis. Addition responsibilities were handling and meeting daily commitments on service level. Show less



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Assistant Manager

  • Apr 2003 - May 2009

  America Online UK Responsibilities: Handling a span of three teams, total head count of 36. Addressing issues such as attrition prevention, meeting performance matrices, team motivation and overall development of the team. Led the transition team for new hires moving from training to operations, providing support staff and monitoring their development over a month long period, in guidelines to preset requirements. Preparing and presenting weekly and monthly business review to the Client. Coordinating training from an operations purview Creating span level action plans based on performance and analysis Identifying training requirement Designing Training Material Reporting the standing of the floor in terms of CPMs to the client on a daily basis. Addition responsibilities were handling and meeting daily commitments on service level. Show less