Experience

Windmill

• Events Services

• Sr. Solutions Developer

  • May 2013 - Present

  Our company helps executives unlock the true business value of enterprise content management. We provide solutions that drive massive costs out of the business. We reduce the risk of non compliant business processes and secure new revenue opportunities. What impact would it have on your company's bottom line if data entry FTE costs were reduced by 90%?We drive solutions with guaranteed ROI's. When was the last time a partner delivered on that?Responsibilities include:Configuring a variety of document lifecycle applications (Capture, Management, Archiving, BPM)Formulate and evaluate user requirementsResearch, design and write software programs and scripts that meet client's unique needsModify existing programs/applications by examining and identifying areas for modificationWork in teams comprising internal and external project and functional managers, designers, developers, systems analysts, sales professionals and end usersCreate technical specifications and unit test plansWrite training materials, reports and operational documentation with technical authorsExecute training to end usersConsult clients and co-workers regarding upkeep and performance of software systemsMaintain existing systems by observing and rectifying software defects



Sheridan College

• United States
• Higher Education
• 100 - 200 Employee

• Classroom Technical Support Analyst

  • Dec 2010 - Dec 2012

  Assist students, faculty, and staff with laptop issues and assisted teachers with any podium related issues, such as VCRs, DVD players, projectors, desktop computers and any software issuesTroubleshoot and resolve technical support issues including all printer problems for the entire school using Secure Shell HostAssign laptops to students and faculty, sign out instructional equipment to facultyImage, QA and clean laptops and desktop computersProvide technical support for hardware, software, and peripherals, laptops, desktop supported classroom and lab technologiesProvide procedural information to staff, faculty, and students; reset password and profiles for studentsTrain new co-op students in tasks and procedures and assign tasks to themSort documents based on faculty and student laptop issuanceBuild, setup and configure desktop computers in classrooms, and install softwareBuild and repair network cablesCompleted 3 co-op work terms, which alternated with part time employment during academic semesters