Siddharth Patel

Software Analyst at Provident CRM
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Contact Information
us****@****om
(386) 825-5501
Location
Athlone, County Roscommon, Ireland, IE

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Credentials

  • Data science training
    Asian Institute of Professional Studies
    Mar, 2019
    - Nov, 2024

Experience

  • Provident CRM
    • Ireland
    • Information Technology & Services
    • 1 - 100 Employee
    • Software Analyst
      • May 2022 - Present

      •The Software Engineer Analyst is expected to be well versed in Linux and Windows server management, as the applications in provident are hosted there. As we host on AWS cloud-based infrastructure along with supporting customers on premise hardware, the skillset required is broad. •First Level and point of contact to the customers across UK and Ireland. • Responsible for handling ticket's on JIRA and using confluence to investigate the support issue. •Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions. •Provide ongoing maintenance, support and enhancements in existing CRM systems and platforms such as Sugar CRM, HubSpot and Salesforce. •Prepares and installs solutions by determining and designing system specifications, standards, and programming. • Investigates problem areas and analyse, design and develop tests and test-automation suites. •MYSQL is the chosen DB of choice for our customers, but a variety of other databases are supported when the customers own infrastructure is taken into our support matrix. •We also host customer databases on the cloud via RDS. Show less

  • Infosys BPM
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Customer Service Representative
      • Jan 2022 - May 2022

      •Used Ericsson CNE tool for data Analytics to identify the incidents and issues by thoroughly analysing the data. • Handled customer interactions within the given SLA time. • Used Genesys Workspace for Client interaction to avoid down time. • Working knowledge of CRM s (customer relationship management) and Knowledge systems • Shared best practices and knowledge with colleagues and teams updating issues on incident management board for major incidents generating priority tickets using JIRA. • Overcame clients’ objections/rejections to company products and convinced them. • Managed to keep records of customer interactions, transactions, complaints, comments as well as actions taken, process orders, forms, and applications Show less

  • Virtuebyte
    • India
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Software Engineer Intern
      • Jun 2018 - Aug 2018

      • Full participation in Agile Software Development team. • Assist in software architecture development, prototyping, debugging, and testing • Provided Development Support by Performing debug and Performance analysis. • Supporting testing operating systems-level software and filed 150+ upgrade and bug fix reports. • Participated in code reviews, Scripting, and coding of test cases. • Contributed to the development of 2 projects using JAVA, Bootstrap and PHP. • Full participation in Agile Software Development team. • Assist in software architecture development, prototyping, debugging, and testing • Provided Development Support by Performing debug and Performance analysis. • Supporting testing operating systems-level software and filed 150+ upgrade and bug fix reports. • Participated in code reviews, Scripting, and coding of test cases. • Contributed to the development of 2 projects using JAVA, Bootstrap and PHP.

  • ITC Limited
    • India
    • Manufacturing
    • 700 & Above Employee
    • Software Support Engineer
      • May 2017 - Jul 2017

      • Provided 1st line technical support, answering support queries via ticketing tool, phone, and email. • Troubleshoot and resolved DNS and DHCP issues in Windows and Linux platform. • Configured and creating/ adding/ removing VLANs, trunks etc. on Cisco switches and routers. • Troubleshoot network issues using ping, nslookup, arp, netstat, ipconfig, tracert, cmds etc. • Assisted floor support, dba team, DHCP team and network architecture engineers. • Administration of VMware ESX and ESXI servers on Dell PowerEdge servers. Show less

Education

  • Technological University of the Shannon: Midlands Midwest
    Bachelors of Software Engineering(honors), Computer Software Engineering
    2019 - 2021
  • Bharati Vidyapeeth
    Bachelor of Science - BS, Information Technology
    2016 - 2019

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