Experience

YMCA International Centre- India

• India
• Hospitality
• 1 - 100 Employee

• Chief Operating Officer

  • Jun 2018 - Present



Gift International Centre- ( West India Recreation Projects Pvt Ltd)

• Vice President

  • May 2017 - Jun 2018



Merlynn Park Hotel . Sunlake Group Of hotels

• Resident Manager

  • Jun 2014 - Mar 2017

  • Managing the Entire operations of the Hotel - 301 rooms and suites with 4 restaurants and 11 Banquet Halls and Ballrooms.• Maintain a business environment based on the Business Unit’s Mission Statement, Company Vision, Guiding Principles and Core Standards• Maximize generation of Hotel revenue and Control Costs of the Hotel. ( Includes controlling Food cost and Beverage costs ) • Make Annual work plans and budgets for the hotel. • Ensure the profitability of the Hotel is maintained and increased and take appropriate measures to plan and implement strategies for the same. • Be demanding and critical when it comes to service, quality standards and the professionalism of the management team in order to ensure operational service excellence.• Spend time in operational departments to ensure effective deployment of the management team and optimum operational performance.• Conduct frequent and thorough inspections of all the departments in the Hotel and ensure Training is provided where needed.• Seek opportunities to encourage teamwork in order to share resources and best practice between departments.• Ensure health, safety, hygiene and other relevant legislative obligations are fulfilled, ensuring the safety and wellbeing of the hotel, guests and colleagues.• Conduct regular meetings with department heads and actively participate in relevant business meetings to facilitate effective communication and services in the hotel.• Deputise generally in the absence of the General Manager when required.



The Hotel and Convention Center

• Hospitality
• 1 - 100 Employee

• Operations Manager to Deputy General Manager -Operations.

  • Feb 2012 - Feb 2014

  • Was a part of the pre opening team and have been involved with the project from a very initial stage.• Have set up SOP’s and Operations for all the Departments at YMCA eg Front Office, Reception, Rooms Division, Admin etc.• Made Training and Development programmes and implemented them for the staff and also took various trainings personally.• Have been a part of the Negotiating team for finalizing and appointing contractors for various facilities at YMCA.• Have made Revenue forecasting reports and Costs reports in order to generate a Feasibility study of the Project.• Actively involved in Marketing and promotion activities at YMCA.• Co-Ordinating with vendors/Contractors and ensuring their performance as per the given norms.



Leela Kempinski Gurgaon-

• Supervisor

  • 2009 - 2010

  Looked after the Front Office Department as a Team Supervisor.



Oberoi Hotels & Resorts

• India
• Hospitality
• 700 & Above Employee

• Associate`

  • Jun 2006 - Jul 2009

  Worked in all the Operational Departments for a year each.. ie Front Office, House Keeping , and Food and Beverage Service.