Experience

UW-Madison Division of Information Technology (DoIT)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Support Specialist

  • Oct 2022 - Present

  Madison, Wisconsin, United States - Provided comprehensive over-the-phone support for former and current UW-Madison students, staff, and faculty. - Troubleshot technical issues related to various systems and applications, including Canvas, Office 365, Duo Two-Factor authentication, NetID account management, Google Workspace, Cisco VoIP, and Clearpass for internet support. - Delivered exceptional customer service by effectively communicating technical information, guiding users through troubleshooting steps, and ensuring… Show more - Provided comprehensive over-the-phone support for former and current UW-Madison students, staff, and faculty. - Troubleshot technical issues related to various systems and applications, including Canvas, Office 365, Duo Two-Factor authentication, NetID account management, Google Workspace, Cisco VoIP, and Clearpass for internet support. - Delivered exceptional customer service by effectively communicating technical information, guiding users through troubleshooting steps, and ensuring timely issue resolution. - Stayed updated with the latest technologies and industry best practices to provide innovative solutions and improve support services. Show less



Milliman

• United States
• Business Consulting and Services
• 700 & Above Employee

• Healthcare Analytics Intern

  • Oct 2021 - Apr 2022

  Wisconsin, United States - Utilized a variety of languages and technologies for full-stack development, including JS/HTML, C#, and SQL. - Demonstrated proficiency in working with Postman, quality assurance testing, and employing CI/CD practices using Azure DevOps and other Azure cloud services. - Showcased strong leadership and facilitation skills by actively participating in agile/scrum ceremonies such as stand-ups, retrospectives, and sprint reviews. - Played a key role in the robust and scalable… Show more - Utilized a variety of languages and technologies for full-stack development, including JS/HTML, C#, and SQL. - Demonstrated proficiency in working with Postman, quality assurance testing, and employing CI/CD practices using Azure DevOps and other Azure cloud services. - Showcased strong leadership and facilitation skills by actively participating in agile/scrum ceremonies such as stand-ups, retrospectives, and sprint reviews. - Played a key role in the robust and scalable development/maintenance of "Medicare Suggest," a web application utilizing machine learning to match patients and provide cost estimates for various Medicare plans. Show less



Kohl's

• United States
• Retail
• 700 & Above Employee

• Seasonal Sales Associate

  • Jun 2021 - Sep 2021

  Waukesha, Wisconsin, United States - Assisted customers in locating products and utilize store systems to check merchandise availability at other locations. - Engaged with customers to build rapport and lasting relationships, ensuring a positive shopping experience. - Prepared merchandise for the sales floor by accurately pricing and tagging items. - Processed customer returns and requests through the Amazon Returns system, ensuring efficient transactions.