Experience

Arista Systems Pvt. Ltd.

• India
• Staffing and Recruiting
• 1 - 100 Employee

• Customer Experience Associate

  • Sep 2021 - Present



TIU Consulting

• United States
• Information Technology & Services
• 100 - 200 Employee

• Customer Service Specialist

  • Sep 2021 - Jun 2022

  To handle customer support via email and live chat working in the US shift. To check and updat inventory of listed products on client website as well as marketplaces like Amazon, Ebay, and Wallmart. To check orders that are unfulfilled due to insufficient inventory and reaching out to customers to offer an alternative product or ask for order cancellation or offer waiting period. To check and highlight orders in Ship station that need to be prioritised or put on hold for various reasons. To train new joiner on their designated job role and make them aware about all the tools and softwares being used. Show less



PHP Workshop

• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Executive

  • Oct 2019 - Jul 2020

  To resolve customer issues and answer their queries regarding products, shipments, availability of products with vendors, etc. To offer substitute, delays, or refund for products not in stock and update store about customer preference. To resolve customer issues and answer their queries regarding products, shipments, availability of products with vendors, etc. To offer substitute, delays, or refund for products not in stock and update store about customer preference.



TIU Consulting

• United States
• Information Technology & Services
• 100 - 200 Employee

• Customer Service Specialist

  • Nov 2018 - Oct 2019