Experience

Mize

• United States
• Software Development
• 1 - 100 Employee

• Product Manager

  • Jan 2021 - Present



GENERAL MOTORS TECHNICAL CENTRE INDIA PRIVATE LIMITED

• India
• Automotive
• 100 - 200 Employee

• Global Warranty Specialist, GM International Operations

  • Jan 2019 - Dec 2020

  Supporting 10+ Countries on Warranty Related activities under GM International Customer Care and Aftersales Operations Setting up Yearly KPI Targets for 19 Business Units spread across 10+ Countries Preparing & Circulating Daily, Weekly and Monthly reports (40+) to all Business Units Monitor Warranty waste reduction, Update Savings file and send to GMI Regional team Review dealer favorite parts/Lab code report and audit those dealers that are out-of-line and monitor savings Review GMI Strategic initiatives and implement/monitor Monitor and control policy cost for the BU Follow-up with wholesale personnel for clearing claims pending decisions Monitor VINs missing Retail sales date and escalate with Sales or IT teams Review CPVS against the target set. Monitor abnormal trends inform to Business Units Planning and Scheduling monthly Service Council and Warranty Review call for all 19 BUs Scheduling Monthly Top BUs One on One and discussing KPI, Preparing MOM and following up on action Items with Business Units Prepare and Circulate Reports on same dealer, same job card, but different VIN / different job card dates to BUs and requesting them to Debit Incorrect Claims Preparing Part Qty reports where Dealers claimed more no of Parts than the set Limit and informing BUs to check and debit suspicious claims Preparing Test case Scenarios for the new Updates in Global Warranty Management system and doing testing and coordinating with Business Units Solving day to Today Warranty related Issues of Business units on War Front so that Dealer should get Money on time and no Customer should be Waiting at the service Centre Given couple of online Trainings to BU on Warranty Resolve vehicle error IDOCs and part error IDOCs by working with individual BUs, central team, and various IT teams Managed creation of new users and existing application access for users Worked with individual BUs to explore new initiatives for Warranty Savings Show less

•  Group Leader for Tolerance Analysis Group

  • Jan 2014 - Dec 2018

  Worked in People Manger Role. Team size 8 to 10 Design Engineers. Supporting NA Engine Design and Development on Tolerance related activities. Group handled 2 to 3 Engine Tolerance analysis activities simultaneously. All activities related to People Management have been performed successfully during this PeriodApart from above activities, used to spend my personal time in one of the Chevrolet service Centers Bangalore from 2016 to 2018 on Saturday's to understand How Service center works, what are the Technical issues, different department of Service Centers, how difficult situation are handled by Service Manager and lot of new learnings and findings. It has given good Knowledge about aftersales and new Learnings for my Professional career. which intern helped me to take the next Post through IJP (Internal Job posting) as Warranty Analysts supporting GM International Operations Show less

• Design Engineer

  • Sep 2007 - Dec 2013

  Worked as Individual Performer and PMT Checker for Tolerance Stack Analysis supporting NA and European Engine development activities. 2 Times onsite assignment to Opel plant Germany and one time to Italy (GM Diesel Engine- Design & Development Centre) as Stack Co-Ordinator and Stack Lead supporting latest engine design and development on Tolerance Analysis activities.

• Design Engineer

  • Sep 2004 - Sep 2007

  Involved in Preparing Engine Assembly Documents- Creating Drawings/documents showing step by step procedure related to Engine Assembly in the Assembly plant along with all the details. Co-ordinating with US Counter Parts , performing QC and delivering to US counterparts



DSQ Software

• IT Services and IT Consulting
• 1 - 100 Employee

• Design Engineer

  • Nov 2003 - Aug 2004

  Worked as Design Engineer at DSQ software's on Pre/E & Wildfire CAD software supporting US, Germany clients. Activities involved creating Parts Models, creating assemblies and Manufacturable drawings. Parts are related to Bath Room fittings, Engine Cowl, Sheet metal Parts (Used for Mechanical and Electrical Casing) and wiring harness drawings and packaging. Worked as Design Engineer at DSQ software's on Pre/E & Wildfire CAD software supporting US, Germany clients. Activities involved creating Parts Models, creating assemblies and Manufacturable drawings. Parts are related to Bath Room fittings, Engine Cowl, Sheet metal Parts (Used for Mechanical and Electrical Casing) and wiring harness drawings and packaging.



Power metric Technologies

• Bengaluru, Karnataka, India

• Design Engineer & Faculty

  • Oct 2002 - Oct 2003

  Worked as Faculty at Power metric Technologies used to give training to New Engineers on Pro/E Tool and support some of the US, Germany and Local Indian Company's in creating Part Model and Manufacturable Drawings Worked as Faculty at Power metric Technologies used to give training to New Engineers on Pro/E Tool and support some of the US, Germany and Local Indian Company's in creating Part Model and Manufacturable Drawings



Reynolds Chemequip, Belgaum

• Belgaum, Karnataka, India

•  Trainee Engineer

  • Nov 2001 - Aug 2002

  Worked as Trainee Engineer at Reynolds Chemequip, Belgaum. This Company involved in Manufacturing and assembling Industrial Heat Exchangers, Condensers etc. It was good Practical exposure for me as Mechanical Engineering graduate Worked as Trainee Engineer at Reynolds Chemequip, Belgaum. This Company involved in Manufacturing and assembling Industrial Heat Exchangers, Condensers etc. It was good Practical exposure for me as Mechanical Engineering graduate