Experience

EverView

• United States
• Information Technology & Services
• 100 - 200 Employee

• Vice President Operations

  • Jul 2023 - Present



NCP Solutions | Everview

• Birmingham, Alabama Area

• Director Of Operations

  • Jul 2019 - Jul 2023

  Mega-facility for Everview operations with additional facilities across the US Areas of responsibility include printing, book assembly, lettershop insertion & presort mailing Expanded the facility footprint for production by 40% Adjusted 95% of equipment location all while maintaining production in the plant during a pandemic Absorbed 30% additional production in the Birmingham facility during the pandemic with limited resources High Speed ink jet roll and sheet printers for… Show more Mega-facility for Everview operations with additional facilities across the US Areas of responsibility include printing, book assembly, lettershop insertion & presort mailing Expanded the facility footprint for production by 40% Adjusted 95% of equipment location all while maintaining production in the plant during a pandemic Absorbed 30% additional production in the Birmingham facility during the pandemic with limited resources High Speed ink jet roll and sheet printers for transactional data for full color variable printing Show less Mega-facility for Everview operations with additional facilities across the US Areas of responsibility include printing, book assembly, lettershop insertion & presort mailing Expanded the facility footprint for production by 40% Adjusted 95% of equipment location all while maintaining production in the plant during a pandemic Absorbed 30% additional production in the Birmingham facility during the pandemic with limited resources High Speed ink jet roll and sheet printers for… Show more Mega-facility for Everview operations with additional facilities across the US Areas of responsibility include printing, book assembly, lettershop insertion & presort mailing Expanded the facility footprint for production by 40% Adjusted 95% of equipment location all while maintaining production in the plant during a pandemic Absorbed 30% additional production in the Birmingham facility during the pandemic with limited resources High Speed ink jet roll and sheet printers for transactional data for full color variable printing Show less



HM Document Solutions

• Jacksonvile, FL

• Senior Client Relationship Manager

  • Jan 2017 - Jun 2019

  Engaged in the Client Service Transformation Leadership Team with a customer-centric focus. Work with transactional and commercial print to partner the experience into a seamless process for customer expectations. Renovate the printing experience from stale to dynamically printed information geared to specific customer data. Improve cost savings for the product and postage. Send large white rolls of paper through an ink jet printer for full color variable printing. This creates a completely… Show more Engaged in the Client Service Transformation Leadership Team with a customer-centric focus. Work with transactional and commercial print to partner the experience into a seamless process for customer expectations. Renovate the printing experience from stale to dynamically printed information geared to specific customer data. Improve cost savings for the product and postage. Send large white rolls of paper through an ink jet printer for full color variable printing. This creates a completely touchless process to provide the integrity of document to envelope using bar code technology. The process generated a completely fully customized product for the customer without the added cost of custom paper and inventory. This manufacturing drives cost savings results and increase profitability for the customers. Show less Engaged in the Client Service Transformation Leadership Team with a customer-centric focus. Work with transactional and commercial print to partner the experience into a seamless process for customer expectations. Renovate the printing experience from stale to dynamically printed information geared to specific customer data. Improve cost savings for the product and postage. Send large white rolls of paper through an ink jet printer for full color variable printing. This creates a completely… Show more Engaged in the Client Service Transformation Leadership Team with a customer-centric focus. Work with transactional and commercial print to partner the experience into a seamless process for customer expectations. Renovate the printing experience from stale to dynamically printed information geared to specific customer data. Improve cost savings for the product and postage. Send large white rolls of paper through an ink jet printer for full color variable printing. This creates a completely touchless process to provide the integrity of document to envelope using bar code technology. The process generated a completely fully customized product for the customer without the added cost of custom paper and inventory. This manufacturing drives cost savings results and increase profitability for the customers. Show less



Incepture Print Solutions

• United States
• Printing Services
• 1 - 100 Employee

• Senior Account Manager / Client Relations

  • Nov 2013 - Jan 2017

  Provided leadership, customer engagement and management of print and projects for all facets of the final product. This included on various site visits with the customers for review and evaluations of the service and product. Evaluated profit and cost saving opportunities. Served as the customer advocate voice to balance both the needs of the client and the requirements of the business to excel in the service and production areas. Provided leadership, customer engagement and management of print and projects for all facets of the final product. This included on various site visits with the customers for review and evaluations of the service and product. Evaluated profit and cost saving opportunities. Served as the customer advocate voice to balance both the needs of the client and the requirements of the business to excel in the service and production areas.



NCP Solutions

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Vice President Client Services

  • May 1999 - Nov 2013

  Directed the Jacksonville account management staff. Maintained a high level of customer satisfaction with product delivery and communication. Provided project management in the transition of a major client from the corporate site, Birmingham to the Jacksonville site; assisted with merging best practices between sites; brought stability to the department and provided leadership for the group. Also responsible for whole and contributory responses in security audits, RFI/ RFP… Show more Directed the Jacksonville account management staff. Maintained a high level of customer satisfaction with product delivery and communication. Provided project management in the transition of a major client from the corporate site, Birmingham to the Jacksonville site; assisted with merging best practices between sites; brought stability to the department and provided leadership for the group. Also responsible for whole and contributory responses in security audits, RFI/ RFP questionnaires. Functioned as a key member for multiple acquisitions of additional companies and provided support in the client services department the transition for those accounts onto the existing platforms. Electronic documents introduced to the client base during this time period with company portal for customer viewing and tracking of printed work. Directed customer communication to client base for enhancements and provided training sessions for usage.

• Client Services Manager / Director

  • Oct 1982 - May 1999

  Held multiple management roles. The client service area dominated this period of my work experience. Directed account managers that interfaced with financial and direct marketing customers in the variable printing world. Other areas include graphic interfaces with customized client material as the company maintained an offset printing press area and print operations with various role and sheet printing equipment. Inaugural team member involved in re-engineering processes and quality management… Show more Held multiple management roles. The client service area dominated this period of my work experience. Directed account managers that interfaced with financial and direct marketing customers in the variable printing world. Other areas include graphic interfaces with customized client material as the company maintained an offset printing press area and print operations with various role and sheet printing equipment. Inaugural team member involved in re-engineering processes and quality management implementations.