Sid Kochar
Business Advisor at Transmit Startups- Claim this Profile
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Hindi Native or bilingual proficiency
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Urdu Professional working proficiency
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Punjabi Full professional proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Matthew Cutter, MBA
I had the pleasure of working with Sid on a Salesforce implementation project. He was a key member of the project working group offering valuable insights into the processes and procedures of the bank's contact centre. His in depth understanding of the customer journey proved critical in testing and rollout of the solution. On multiple occasions he demonstrated his skills in report creation and visualization allowing the benefits of the project to be closely monitored. He is a diligent, results driven professional with a solid understanding of customer interaction within financial services. Sid would be a valuable asset to any financial services firm.
Natasha Sadaeva
I worked with Sid at the British Business Bank. Our paths crossed frequently and I found him to be a helpful, thorough, and endlessly patient colleague.
Matthew Cutter, MBA
I had the pleasure of working with Sid on a Salesforce implementation project. He was a key member of the project working group offering valuable insights into the processes and procedures of the bank's contact centre. His in depth understanding of the customer journey proved critical in testing and rollout of the solution. On multiple occasions he demonstrated his skills in report creation and visualization allowing the benefits of the project to be closely monitored. He is a diligent, results driven professional with a solid understanding of customer interaction within financial services. Sid would be a valuable asset to any financial services firm.
Natasha Sadaeva
I worked with Sid at the British Business Bank. Our paths crossed frequently and I found him to be a helpful, thorough, and endlessly patient colleague.
Matthew Cutter, MBA
I had the pleasure of working with Sid on a Salesforce implementation project. He was a key member of the project working group offering valuable insights into the processes and procedures of the bank's contact centre. His in depth understanding of the customer journey proved critical in testing and rollout of the solution. On multiple occasions he demonstrated his skills in report creation and visualization allowing the benefits of the project to be closely monitored. He is a diligent, results driven professional with a solid understanding of customer interaction within financial services. Sid would be a valuable asset to any financial services firm.
Natasha Sadaeva
I worked with Sid at the British Business Bank. Our paths crossed frequently and I found him to be a helpful, thorough, and endlessly patient colleague.
Matthew Cutter, MBA
I had the pleasure of working with Sid on a Salesforce implementation project. He was a key member of the project working group offering valuable insights into the processes and procedures of the bank's contact centre. His in depth understanding of the customer journey proved critical in testing and rollout of the solution. On multiple occasions he demonstrated his skills in report creation and visualization allowing the benefits of the project to be closely monitored. He is a diligent, results driven professional with a solid understanding of customer interaction within financial services. Sid would be a valuable asset to any financial services firm.
Natasha Sadaeva
I worked with Sid at the British Business Bank. Our paths crossed frequently and I found him to be a helpful, thorough, and endlessly patient colleague.
Experience
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Transmit Startups
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United Kingdom
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Business Consulting and Services
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1 - 100 Employee
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Business Advisor
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Mar 2021 - Present
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RSK FABRICS LIMITED
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United Kingdom
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Retail
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Director
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Apr 2012 - Present
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Financial Ombudsman Service
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United Kingdom
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Financial Services
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700 & Above Employee
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Financial Investigator
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Jul 2020 - Feb 2021
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Serco
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IT Services and IT Consulting
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700 & Above Employee
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Contact Tracer
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May 2020 - Jul 2020
Voluntary work for NHS Voluntary work for NHS
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Packaging Environmental
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United Kingdom
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Packaging and Containers Manufacturing
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1 - 100 Employee
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Account Manager & Team Leader
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Jan 2020 - Apr 2020
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British Business Bank
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United Kingdom
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Financial Services
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400 - 500 Employee
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Senior Customer Support
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Jun 2018 - Jan 2020
• Serve Customers and Partners by providing product and service information.• Resolving product and service problems by clarifying a customer complaint and determining the cause of the problem.• Working to find the best resolution; expediting correction or adjustment; following up to ensure resolution.• Managing JIRA by resolving issues, escalating and assigning, reporting issues/trends. • Support the teams for CRM related system requests. • Ad hoc administration managing customer Service Level Agreements.• Implemented and tested Salesforce related requests.• Ensuring all CRM & Database systems are regularly updated in line with customer contact.• Manage Salesforce to maintain standard business operations.• Ensure all internal and external data protection protocols are followed and maintained.• Providing scheduled reporting weekly and monthly on all assigned activities.• Build and maintain effective and productive relationships with colleagues, key stakeholders, third party suppliers and support the company's mission and values.Key Accomplishments:• Learnt all the relevant software used within the business in the first month and improved Salesforce.
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Bottega Veneta
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Italy
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Luxury Goods & Jewelry
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700 & Above Employee
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Brand Ambassador
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May 2015 - Jun 2018
•Responsible for training employees on the brand values, products, materials, colours, selling ceremony. Devising development coaching for team members with managerial support. •Commercially aware and customer focused providing exceptional customer service. •Acting as the “go-to” member of the team, utilising an encyclopaedic knowledge of the brand.•Top seller and excellent client relationship manager. £2.3m Individual Sales.•Compiling daily reports in order to provide feedback to the head office. •Analysing best/worst sellers, identifying missed opportunities and product issues, impact of visuals. •Stylistic confidence, impeccable physical and verbal presentation. •Attending training in Milan, Bottega Veneta head offices.
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Sales Specialist
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Jun 2014 - May 2015
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Mothercare PLC
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United Kingdom
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Retail
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700 & Above Employee
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Merchandise Allocator
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Jul 2013 - Apr 2014
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Customer Service Representative
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Sep 2006 - Jul 2013
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Education
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2010 - 2013
University of Portsmouth
BSc Business Information Technology, Information Technology/Business -
2008 - 2010
Harrow College
National diploma, Business/Commerce, General
Community
