Experience

Office Concierge

• United Kingdom
• Facilities Services
• 100 - 200 Employee

• Reception Manager

  • Aug 2015 - Present

  Front office management for a team of two persons on the GVA Portfolio for Palmer Capital Partners, Silchester International and Hermes • Meeting and greeting High net worth clients and high level management • Organising site visits for numerous contractors • Organising building maintenance /ad hoc duties • High volume switchboard operations fielding inquiries and directing as appropriate • Extensive Diary management for internal and external meeting requests • Management of building events calendar Show less



Bobbi Brown Cosmetics

• United States
• Cosmetics
• 700 & Above Employee

• Business Manager

  • Feb 2015 - Aug 2015

  • Direct team management including but not limited to, rota management, staff delegation & recruitment of staff. • Developing and mentoring the team to build on their skill set & ultimately drive sales. This saw a turnaround in the account and sales increased with numerous budgets and KPIs achieved in 6 months • Creating and delivering bridal, editorial, 1 on 1 make up lessons as well as organising make up master classes • Management and evolution of all in store events • Direct team management including but not limited to, rota management, staff delegation & recruitment of staff. • Developing and mentoring the team to build on their skill set & ultimately drive sales. This saw a turnaround in the account and sales increased with numerous budgets and KPIs achieved in 6 months • Creating and delivering bridal, editorial, 1 on 1 make up lessons as well as organising make up master classes • Management and evolution of all in store events



Harding

• United Kingdom
• Retail
• 400 - 500 Employee

• Travel Retail Manager

  • May 2010 - Jan 2015

  Multi-site management of 7 boutiques as well as driving a team of 30, including coaching and mentoring 3 assistant managers reporting directly to me • Brand management across all Luxury goods categories including TAG Heur, Chanel, Pandora & Fine Jewellery • Organising events to generate revenue to achieve targets In 6 month contracts, I was able to put action plans in place to pull back the year to date deficit for the boutiques leaving on over £160k+ for the year. • Conducting training on luxury brands for Cosmetics, Jewellery & watch seminars, this included extensive public speaking and training. • Organising, preparing, conducting and submitting cycle counts • Daily and Cruise admin o Setting daily budgets to maximise on revenue to allow achieving overall cruise line, company budgets and accounting for any year to date deficits o Generating paperwork for HMRC Customs & Export for the off load of goods o End of cruise Accounts including cash handling, staff wages, commissions & boutique accounts • Completed 2 successful shop refits, including the planning, organising and over-seeing of the shop fit working against tight deadlines and with contractors and project managers to deliver end results in Germany and reporting back to shoreside residing in the UK • Scheduled and managed all press appearances post refurbishment for media coverage • Acknowledged and praised to be one of the longest serving Travel Retail managers known fleet wide to create a positive impact on revenue in short time frames, overseeing the majority of ship refits, and fit outs and raising Customer service scores and maintaining 5* service throughout each contract period Show less