IT Engineer II

• Oct 2022 - Present

System Engineer

• Oct 2021 - Oct 2022

I provide technical systems engineering, service management, and support for VoIP, WiFi, and other technology services and projects. This includes the detailed analysis of problems and the creation of technical solutions to meet those problems. In addition, I provide technical service management by refining system procedures, configuration changes, and other technical management functions to support continuous service delivery. I am the SME for the commercial side in a number of technical areas, and chief technical architect for service monitoring and management. I educate and lead team mates in these processes and procedures and handle Tier 2-3 issues in support of the service desk. Show less

Lead Technician

• Jul 2018 - Nov 2021

Technical role in which I help with the design, configuration, and deployment of business grade IP PBX systems. This often involves replacing legacy technology with new unified communications technology that provides the customer significant feature upgrades and savings.In addition, I perform a multifaceted role in providing Windows, networking, and other essential IT support for commercial offerings.

SIPSupport Tech

• Jun 2016 - Jun 2018

The main role involves multi-product (VOIP) testing, development, and support. Test that the product meets development goals (features, hardware, etc). Creation and maintenance of test plans as well as documentation of bugs, firmware, notes, etc. Research needed features to keep the product competitive and relevant on the market. Document needed features, and communicate with factory concerning needs. Keep team up to date with current findings and needs. Support multiple end products utilizing multiple media. Track customer issues with ticketing solution. Communicate with team to solve complex customer issues. Provide support to international customers. Side roles involve supporting the system administrator in an assigned tasks. Including, setting up end user stations, fixing monitor and peripheral problems, and providing a point of contact when system administrator is out. Job roles requires working with Linux, Windows, OSX, Wireshark, VoIP technologies, and learning a number of support technologies to efficiently work. Show less

Waiter/Host

• Sep 2015 - Jun 2016

Provide attentive customer service, and proactively see to the needs of my customers. Take charge of my area and be an advocate for my customers. Handle money and credit/debit cards on a routine basis. Support coworkers as often as possible to make sure their customers are taken care of and teamwork is inspired. Provide attentive customer service, and proactively see to the needs of my customers. Take charge of my area and be an advocate for my customers. Handle money and credit/debit cards on a routine basis. Support coworkers as often as possible to make sure their customers are taken care of and teamwork is inspired.

Host/Prep Cook

• Feb 2012 - Dec 2012